Healthcare centres

Can I use my medical care plan anywhere in Poland and abroad?

In Poland:

If you have an active Medicover healthcare package, you can use Medicover centres specified on this page.

Abroad:

If you have an active Medicover healthcare package, you can also use Medicover centres outside of Poland. Please note: patients with individual healthcare packages and company packages valid only for the medical network centres cannot use Medicover centres located abroad.

If your package includes Travel Insurance, you can also use other emergency medical help abroad.

How can make a claim with the Travel Care package?

If you have a medical package covering the Travel Care service, in emergencies please contact the Travel Guard at + 48 22 211 98 72 (the claims can be reported in Polish or English).

In the event of a refund claim which may be covered by the policy or an accident claim, contact the insurance company in writing and without delay:

AIG Europe Limited Oddział w Polsce

Dział Likwidacji Szkód Osobowych

ul. Marszałkowska 111

00-102 Warszawa, Saski Point

tel. +48 22 528 51 00, fax +48 22 528 52 52

Any required proof and information should be provided in the form specified by the insurance company, and the cost of obtaining and providing thereof is borne by the claimant.

Detailed information on the coverage and sums insured within the AIG insurance for holders of Blue Prestige, Silver, Gold and Platinum cards and customers with a Travel Care package can be found in the Medicover OnLine application (in the Care Coverage tab).

If you have any questions concerning the coverage of your Travel Care package, please call Customer Care on 500 900 500 or send an e-mail to dok@medicover.pl

Where can I find the current list of Medicover centres and partner facilities?

The current list of Medicover centres and partner facilities is available on this page

Where can I find driving directions to a Medicover centre?

The current list of Medicover centres and partner facilities is available on this page.

Select a centre and click its name. You will be redirected to a page with information on the selected centre, including a map with driving directions.

How can I contact a selected Medicover centre directly?

You can contact Medicover centres by calling Customer Care at 500 900 500.

Customer Care working hours:

  •  from Monday to Friday - between 7 a.m. and 9 p.m.
  •  Saturdays, Sundays and bank holidays - between 8 a.m. and 6 p.m.

If you have a Medicover healthcare package, you can use our convenient Medicover OnLine application at mol.medicover.pl.

In case of an emergency, please call our 24-hour Hot Line Medicover Emergency service at 500 900 999.

How can I check the range of services offered at a Medicover centre or at a partner facility?

The current list of medical services offered at Medicover centres and the medical network centres is available on this page.

Select a centre and click its name. You will be redirected to a page with information on the selected centre.

What kind of help can I get outside of the opening hours of Medicover centres?

In case of an emergency, please call our 24-hour Hot Line Medicover Emergency service at 500 900 999.