You can submit your comments concerning services provided by Medicover:
- by logging in to Medicover OnLine and selecting “Your suggestions” (the right side of the screen) – Medicover OnLine can be accessed on our main website www.medicover.pl
- by filling out an electronic form at www.medicover.pl: Contact > Share your suggestions and comments
- by sending an e-mail to firstname.lastname@example.org;
- in writing - to the following address: Medicover Sp. z o.o., Al. Jerozolimskie 96, 00-807 Warszawa
In your letter, please make sure to include:
- your name and surname
- your Medicover card number or your personal identification number (PESEL)
- your telephone number or e-mail address which we csn use to respond to your letter
- detailed description of what happened
- in person - at the reception desk of a Medicover centre
- by telephone – by calling Customer Service at 500 900 500
Handling complaints, questions and suggestions:
- Each case, regardless of how it has been communicated, is passed without delay to Customer Service, and it is dealt with there.
- We try to respond within 10 week days on average (from date of submitting the case) unless we need additional documents to handle the case.