Outpatient Emergency Services in Warsaw

As of 13 March 2020, the outpatient emergency services at Wilanów Hospital will not be available. In case of sudden orthopaedic injuries or life-threatening conditions, please contact Hot Line Medicover at +48 500 900 999.

All patients with symptoms of influenza or cold or with a suspected coronavirus infection are asked to stay at home and make an appointment with a Medicover doctor using the Medicover OnLine app or, alternatively, contact an internal medicine doctor or paediatrician at our Telephone Medical Advice (available in Polish). 500 900 510.

Our general practitioners will provide you with recommendations. They also may issue e-Presc.riptions or e-Referrals for additional examinations and/or consultations with other specialists.

How to get medical aid if you have an emergency?

You can get medical aid in the case of an emergency by calling the Medicover Hot Line on 500 900 999.

The Medicover Hot Line is a 24-hour medical hotline and the consultants:

  • organise emergency medical aid by providing information about the nearest medical facility where the patient can obtain assistance
  • organise medical interventions by the Emergency Service in cases of a medical crisis or accidents
  • refer patients for consultations with an emergency care doctor
  • organise home visits – visits by internal medicine or paediatric emergency doctors and visits by nurses to perform nursing procedures with the referral of a Medicover Centre doctor

Medical dispatchers are at patients’ disposal 24 hours a day, 7 days a week.

How to get medical aid when Medicover Centres and the Medicover Call Centre are out of working hours?

In the case of an emergency, you can get medical aid when Medicover Centres and the Call Centre are out of working hours by calling the Medicover Hot Line at 500 900 999.

How to rescue?

Survival of the injured is decided in the first few minutes of a medical emergency. Follow these instructions while providing first aid:

  1. Check if it is safe to help!
  2. Approach the injured and see if they are responsive. No reaction to voice or touch means that the injured is unconscious. Call the emergency services.
  3. Make sure that the injured is breathing:
      • Check if the injured person’s chest is moving.
      • If the person is not breathing or if breathing is irregular (e.g. if the person is breathing heavily or gasps for air), this indicates a sudden stop of blood circulation.
  4. If possible, have someone help you.
  5. Lay the injured person on their back on firm ground (Fig. 1).
  6. Start compressing the chest
      • Place both hands, one on the other, in the centre of the injured person’s chest.
      • Compress the chest at least 5 centimetres deep.
      • Keep a pace of at least 100 compressions per minute.
  7. Clear the injured person’s airways. Place one hand on the injured person’s throat, the fingers of the other hand on the chin, and tilt the head backwards
  8. Deliver two rescue breaths through a face mask
      • Each rescue breath should last for one second.
      • The amount of air delivered should raise the chest.
  9. Keep repeating the cycle of 30 compressions and 2 rescue breaths until:
      • The ambulance arrives
      • Vital signs are restored (coughing, limb movement)
      • You get exhausted

It is permitted to deliver cardiopulmonary resuscitation only by pressing the chest, without delivering rescue breaths (hands only TM technique). This technique relies on compressing the injured’s chest quickly and firmly all the time.

If the injured is unconscious, call the Medicover Hot Line at 500 900 999.
The consultant will help you with first aid and will dispatch an ambulance.
If you cannot reach this number, please call 999 or 112.

These steps are compliant with AHA 2010 standards. These materials do not substitute any theoretical and practical training. They are intended as a refresher of knowledge learned during training. If you are interested in theoretical or practical training or simulations, please e-mail the Medicover Emergency Rescue Academy at akademia.ratownictwa@medicover.pl.

Medicover Medical Emergency Service – areas of service availability

The Emergency Medical Service should only be called in life-threatening situations or if the patient’s condition is severe and may result in major damage to their health. The consultant decides whether to send a medical emergency team.

To call the Emergency Medical Service team, please call the Medicover Hot Line at 500 900 999. Our consultants are at patients’ disposal 24 hours a day, 7 days a week.

Medicover emergency services – areas where services are provided:

We provide 24-hour Medicover Emergency Medical Services in Kraków, Warsaw, and Wrocław.

The Medicover Emergency Medical Service team covers the following areas: 

  • Kraków – within a radius of 30 km from the Sukiennice building, Rynek Główny 1
  • Warsaw – within a radius of 30 km from the Intraco building, ul. Stawki 2
  • Wrocław – within a radius of 30 km from the City Hall, Market Square – Ratusz 1

Medicover ambulances are equipped in accord to the highest standards. The ambulances enable the transport of patients in various medical conditions, including life-threatening situations.

Patient transport is supervised by highly qualified medical personnel. The medical team is composed of three persons: a doctor, a male nurse or a paramedic, and a paramedic-driver.

Other locations:

In cities or towns where the Municipal Rescue Service cooperates with Medicover, the Medicover Hot Line consultants will either call in the Municipal Rescue Service ambulance or will transfer the call directly to the MRS. 

In locations where the Municipal Rescue Service requires being contacted directly by the injured or a person in the proximity of the injured, Medicover Hot Line consultants will instruct the callers about the necessity to call the local Municipal Rescue Service by themselves (at 977 or 112).

Home visits – areas of service availability

Scheduling home visits:

To schedule a home visit, call the Medicover Hot Line at 500 900 999. Our medical consultants are at patients’ disposal 24 hours a day, 7 days a week.

Home visit eligibility:

For Medicover members withthe “care at the patient’s location for valid medical reasons” clause, home visits are approved by the Medicover Hot Line medical consultant on the basis of information received from the patient. If there are no medical grounds confirming that a home visit is necessary, a doctor on duty or a Hot Line consultant will provide advice and recommend further action.

Areas where services are provided:

Home visits are organised in the following areas:

  • Warsaw – within a radius of 30 km from the Intraco building, ul. Stawki 2
  • Łódź – within a radius of 30 km from the Galeria Łódzka building, al. Piłsudskiego 15/23
  • Kraków – within a radius of 30 km from the Sukiennice building, Rynek Główny 1
  • Katowice, Gliwice – within a radius of 30 km from the Gen. Jerzy Ziętek Roundabout
  • Wrocław – within a radius of 30 km from the City Hall, Market Square – Ratusz 1
  • Poznań – within a radius of 30 km from the PFC building, Pl. Andersa 5
  • Tricity – within a radius of 30 km (over land) from the Hala Oliwia building, ul. Bażyńskiego 1 (Hel exluded)
  • Lublin – within a radius of 30 km from the City Hall, Pl. Władysława Łokietka 1
  • Szczecin – within a radius of 30 km from the Centrum Pazim building, Pl. Rodła 8
  • Bydgoszcz – within city limits
  • Białystok – within city limits
  • Bielsko-Biała - within a radius of 10 km from city limits
  • Olsztyn - within a radius of 30 km from the SDG SIGMA building, al. Piłsudskiego 44A.

The “care at the patient’s location for valid medical reasons” service is also provided at selected partner facilities.

The scope of services provided by partner facilities can be checked at www.medicover.pl in the Medical facilities section. The decision to grant or deny the request is made on a case-to-case basis by the doctor from the specific facility.

Medicover members with the “care at the patient’s location without valid medical reasons” clause are entitled to home visits on request.

Emergency Outpatient Services

Need assistance in an emergency? Call the Medicover Hot Line at 500 900 999. Our consultants are available 24/7.

Emergency Outpatient Services are offered in two ways:

  • Free of charge – to all persons entitled to receive medical services under their medical care programmes specified in their Medicover subscription or insurance.
  • Fee for service – all services not included in the Medicover subscription or insurance and services provided to persons who are not Medicover customers are provided on a fee‑for‑service basis.

Travel insurance terms

  1. As part of the Group Healthcare Insurance for Businesses (policy No. 4020900442 replaces policy No. 0202008091) (download file - PL)
    • scope and sum covered 
  2. As part of an Agreement for Medical Services:
    • applicable to Prestige Blue, Silver, Gold, and Platinum Cards – policy No. 0202008053 (download file - PL)
    • applicable to Healthcare Programmes under GTCS No. 1/2009 effective as of 15 April 2009 – policy No. 0202008090 (download file - PL)
    • applicable to the available Healthcare Programmes that come with an additional travel insurance option under all GTCSs effective as of 14 March 2011 – policy No. 4020900441 replaces No. ref. 0202008093 * (download file - PL)

* As Agreements were signed on different dates, please verify with your Business Consultant or Administrative Consultant the the date of signing and the scope of your Healthcare Programme to select the appropriate document.