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Dear Patient! You can update your personal data at the Medicover Center reception desk. If this is not possible, please print and fill out the personal data change declaration (click and download the document) and attach it to the form.

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Here you can make an appointment only for Occupational Medicine tests at the Medicover Centre. If you would like to schedule an appointment at a partner facility, please call directly the facility listed at https://www.medicover.pl/en/facility/

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Please note that Occupational Medicine tests in Medicover are available exclusively for the companies which signed the preventive medicine agreement.

Status of the reimbursement request/ Payment Other inquiries

To receive information about the status of your application or payment, please complete the form. You will receive the application status via email. *You can verify your subscription coverage via Medicover Online.

Medicover card number of the person the application concerns Field is required

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Reimbursement application number

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Opinion Complaint Praise

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Dear Patient! Partner facilities are external medical facilities with which Medicover Sp. z o.o. has signed cooperation agreements. The current list of Medicover Medical Facilities, along with the scope of services provided in each of them, is available on the website www.medicover.pl and via the Customer Service Centre number.

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City

Kielce
Lublin
Łódź
Wrocław
Białystok
Olsztyn
Warszawa
Bielsko-Biała
Gliwice
Katowice
Kraków
Gdańsk
Gdynia
Poznań
Szczecin
Bydgoszcz

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Facility

Medicover Center Wapiennikowa
Medicover Center Lublin
Medicover Center Piłsudskiego
Medicover Center Pomorska
Medicover Center Śmigłego Rydza
Medicover Center Globis
Medicover Center Sienkiewicza
Medicover Center Strzegomska
Medicover Center Grabiszyńska
Medicover Center Rakietowa
Medicover Center Białystok
Medicover Center Piłsudskiego
Medicover Center Krakowiaków
Medicover Center Aleje Jerozolimskie
Medicover Center Atrium
Medicover Center Elektronowa
Medicover Center Grochowska
Medicover Center Inflancka
Medicover Center Klimczaka
Medicover Center Łukiska
Medicover Center Prosta
Medicover Center Puławska
Medicover Center Wołoska
Medicover Center Karpacka
Medicover Center Gruszczyńskiego
Medicover Center Bednorza
Medicover Center Chorzowska
Medicover Center Graniczna
Medicover Center Żelazna
Medicover Center Globiana
Medicover Center Bora Komorowskiego
Medicover Center Czerwone Maki
Medicover Center Fabryczna City
Medicover Center Jasnogórska
Medicover Center Podgórska
Medicover Center Świętokrzyska
Medicover Center Forum
Medicover Center Grunwaldzka
Medicover Center Górskiego
Medicover Center Kolorowa
Medicover Center Malta
Medicover Center Pl. Andersa
Medicover Center Malczewskiego
Medicover Center Bydgoszcz

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Subject of the requestField is required

Type of requestField is required

Partial refund Refusal of reimbursement Delay in processing Other

Type of request

Did you contact Medicover before the service was provided?

Yes No

Type of request

Prescription Referral Sick leave

Reimbursement Incorrect information on the website Other

Dear Patient! According to the store regulations, it is possible to withdraw from the service sales agreement without giving a reason within 14 days from the date of payment for the visit. To process a return, please send an e-mail to: e-dok@medicover.pl or use the online form available at the link: https://www.sklep.medicover.pl/zwroty

Dear Patient! If a doctor reports an unplanned absence, your appointment may be cancelled. In such cases, we take steps to inform patients as soon as possible. You may also contact the Medicover Helpline for assistance in arranging a new appointment date.
Despite our best efforts to organise appointments in line with our patients’ expectations, we are unable to predict unplanned absences resulting from unforeseen circumstances. These events are beyond the control of Medicover and its employees. We understand the inconvenience this may cause and assure you that we are ready to support you in booking a new appointment.

Dear Patient! If you arrive more than five minutes late for your appointment, the decision as to whether you will be seen rests with the doctor. If, in the doctor’s opinion, the remaining time is insufficient to conduct the consultation or examination, you will be asked to arrange another appointment at a different time. If your health condition requires urgent medical assistance, please ask the staff at the Medicover Centre for help and request a consultation with the duty doctor or duty nurse.

Dear Patient! If you require medical assistance, please contact a general practitioner (internist) first. The doctor will take your medical history, recommend further management and issue any necessary referrals. Patients with confirmed medical indications are provided with care according to the medical need determined by the doctor. Please remember that, in addition to an in-person visit at a Medicover Centre, you can also use remote services such as Telephone Medical Advice at +48 500 900 510, chat consultations with a doctor on Medicover OnLine, ordering a repeat prescription for long-term medication without a visit, and the possibility to contact a doctor after your visit. In the case of infection, please book a Medicover Express visit – cold and flu.
Availability of appointments is constantly changing, as patients cancel existing bookings and make new ones. Please remember that you can use Medicover OnLine to check currently available dates.

Dear Patient! You may use the car park at Medicover Centres as part of your visit. If parking is available at a particular facility, this information is provided on the Medicover website under the ‘Facilities’ tab. Please note that the number of parking spaces for Medicover patients is limited. We recommend allowing sufficient time for travel and for finding an available space before your appointment.

Dear Patient! According to the Medicover Online regulations, if 4 missed appointments (not cancelled in advance) are recorded in the Patient's file within the last 12 months, a block is placed on the Medicover Online account. The block is applied automatically for a period of 30 days. After 30 days, the account will be automatically unblocked. If 4 missed appointments were not recorded on your account, or you have doubts as to whether the message about a missed appointment is justified, please contact the Medicover Hotline or send a report via the contact form.

Dear Patient! If you take medication on a permanent basis and your health status has not changed, you can request a prescription without a visit. The option to submit a prescription request expires 18 months after the visit. This is due to the necessity of verifying the Patient's health status and confirming that the treatment should be maintained in the same form or dose. The doctor must ensure at least once every 1.5 years that the therapy is conducted properly, achieves its therapeutic goals, and does not cause adverse effects.
If, in the doctor's assessment, the Patient should verify their health status before the 18 months have passed, or if doubts arise regarding the justification for issuing the prescription, the doctor will reject the order. In such a case, we recommend scheduling a telephone medical consultation.

Dear Patient! Medicover doctors issue referrals based on medical indications. The doctor determines medical indications based on reported ailments, medical history, and available medical records. The doctor individually decides on the diagnostic-therapeutic process resulting precisely from the Patient's medical indications and/or applicable preventive care guidelines.
The doctor may refuse to issue a referral or will issue a referral for a paid service if they do not find justification for performing the medical service.

Dear Patient! Medicover doctors issue sick leaves (certificates of incapacity for work) if the Patient is unable to work due to their health status. If, during a remote consultation, the doctor is unable to assess the Patient's capacity for work, they will invite the Patient for an in-person visit to a Medicover Centre. A retroactive sick leave may be issued during an in-person consultation if the doctor confirms that the Patient was unable to work in the days preceding the consultation. In the case of a remote consultation, the doctor may issue a retroactive sick leave only in cases specified in the regulations: continuation of an e-sick leave issued by Medicover doctor(s), the Patient underwent consultations or tests at Medicover which did not originally result in the issuance of an e-sick leave, or the Patient presents documentation certifying their health status on the days for which they wish to obtain an e-sick leave (e.g., a discharge summary from the Emergency Department/SOR). A certificate of incapacity for work is generally issued starting from the day the examination was performed or from the day directly following the examination.

Dear Patient! An additional appointment is a visit made available to patients that is not scheduled with a specific doctor and is organised on site at the centre after the patient reports to the reception desk. The waiting time for such an appointment may be up to 60 minutes, and there is a risk that the visit may not take place. When booking an appointment via Medicover OnLine, the reservation is confirmed only after the patient accepts the terms and conditions applicable to this type of appointment.

Dear Patient! When ordering a repeat prescription for long-term medication via Medicover OnLine, the displayed issue date is approximate. Prescriptions are issued by doctors on their first working day. However, this timeframe may be extended in the event of an unplanned absence. If you need to obtain a prescription sooner, we recommend contacting a doctor via Chat Consultation on Medicover OnLine or through Telephone Medical Advice. The doctor will decide whether to issue a prescription after reviewing your medical history.

Dear Patient! The waiting time for a consultation varies and depends on the number of waiting Patients and the duration of preceding conversations. The stated waiting time is approximate and may change. Do not close the chat. Exiting the chat and logging in again will result in losing your place in the queue.

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Description of the situation In case of a refund, please provide the account number to be refunded and attach the invoiceField is required

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Zgłoszenie dotyczy

Centrum Stomatologii Contact Center Placówka współpracująca

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Miasto, lokalizacji Centrum Stomatologii

Andrychów
Białystok
Bielsko-Biała
Bydgoszcz
Gdańsk
Gdynia
Gliwice
Katowice
Konstancin Jeziorna
Kraków
Lublin
Łódź
Mława
Olsztyn
Opole
Ostróda
Poznań
Rybnik
Rzeszów
Sosnowiec
Szczecin
Toruń
Warszawa
Wrocław

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Contact Center, którego zgłoszenie dotyczy

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Dont't expect answer Expect answer

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Statement of consent for marketing contact via voice calls

I agree to receive from Medicover Sp. z o. o., Al. Jerozolimskie 96, 00-807 Warszawa and the companies of Medicover Polska, the commercial and marketing information with the use of telecommunication terminal equipment and so-called automatic calling systems. I select the following form of communication via voice calls (telephone calls, IVR voice messages).

Statement of consent for data processing for the purposes of marketing of products and services of Medicover Poland

I agree to the processing of my personal data provided by me by Medicover Sp. z o. o, Al. Jerozolimskie 96, 00-807 Warsaw, for the purpose of marketing the products and services of Medicover Poland entities, including through profiling/sending marketing materials.

Statement of consent for marketing contact via electronic messages

Detailed information on the processing of personal data: Information clause