The e-Member Client Service System is a system for handling Corporate Clients, making it possible to manage the medical care for the employees at your company.

e-Member App Guide >> 

Use the e-Member application to:

  • register new employees and their families online for Medicover healthcare so that they can use it right away
  • change the existing healthcare schemes of the persons covered by medical care
  • check the validity of certificates and the examinations performed, as well as download templates of referrals in the area of Occupational Medicine
  • download e-invoices after they have been issued and specifications in a format that you find convenient
  • generate current reports on healthcare
  • learn about new services and special offers

Quickly, conveniently, online!

Occupational Medicine Reports

Through the e-Member platform you can download the Occupational Medicine Certificates Expiring Soon report and the Valid Occupational Medicine Certificates report, at any time. Thanks to this, you can keep track of the validity of certificates.

Generating reports is very convenient and simple.

  1. Log on to the platform
  2. Go to the Reports tab
  3. Go to report #5 Occupational Medicine Certificates Expiring Soon, or report #7 Valid Occupational Medicine Certificates - and click "Go to report"
  4. Choose the dates you need and click "Download in .xls format".

Download the detailed instructions for generating reports >>

The principles of registering new members and making changes in existing membership

  • A request to register a new member for medical care and changes in an existing healthcare scheme can be made on any day of a month – in the event where the request is made on a day different than the 1st calendar day, the fee shall be charged proportionally to the number of days covered by the healthcare.
  • A healthcare scheme may be closed only with effect from the last day of a calendar month
  • Updates can be reported:
    - via the e-Member Client Web Service System
    - by sending a notification to the Administrative Consultant

A request sent to the Administrative Consultant is processed within 3 working days on the basis of a properly filled out and password-protected Excel file

Access to the platform

Access to the e-referral module

This feature allows you to issue electronic referrals (e-referrals) for Occupational Medicine examinations (initial, periodic, and closing) through the e-Member system. E-referrals are sent directly to the Medicover IT systems.

To access the Occupational Medicine module, you must sign an Agreement for transferring/entrusting personal data. For this purpose, please contact your Business Consultant.

If you want to issue referrals for occupational medicine examinations in electronic form (e-referral) you must have a qualified electronic signature. Purchasing and managing the signature is the responsibility of the customer.

Qualified Providers of Trust Services in Poland are:

Szafir - Krajowa Izba Rozliczeniowa S.A.
Certum - Asseco Data Systems S.A.
Eurocert - Eurocert Sp. z o.o.
PWPW - Polska Wytwórnia Papierów Wartościowych SA
CenCert - Enigma Systemy Ochrony Informacji Sp. z o.o.