If so, you may be able to use Medicover Hospital services at NO COST !

If you are covered by one of the companies listed below it is possible you can use Medicover Hospital's cashless system where we bill the insurance company directly.

For medical services** in the Outpatient Clinic we honour:


For full list of out patient services click here: https://www.medicover.pl/en/medicover-hospital/consultations/

For hospitalisation and childbirth services we accept patients with insurance policies of the following companies:

  • Allianz Worldwide Care
  • Ihi Denmark
  • Bupa International
  • Bupa Latin America
  • International SOS
  • Tricare
  • CrossBorder Health Partners
  • MAI Medial Administrators International
  • Debeka
  • MetLife Alico
  • Europ Assistance
  • EuroAlarm Assistance Prague
  • Eurocross Assistance
  • Mobility Saint Honore
  • Mondial Assistance
  • European Union Joint Sickness Insurance Scheme
  • Previnter
  • MSH International
  • GMC Services
  • Henner
  • Emergency Assistance Japan
  • China SOS
  • VYV International

If your insurance company is not listed, contact us and your insurer so that we can try to arrange  cashless services for you.



  1. Call +48 500 900 900 – Our staff will be happy to book your appointment and answer any questions
  2. Send an email to ics@medicover.pl 

We kindly inform that the ICS department is working from Monday to Friday between 8 and 16, therefore we ask you to send the GOPs to recepcja-szpital@medicover.pl as well – it will enable more efficient handling of insured patients by reception staff beyond our working hours.


  • Please arrive at the Reception Desk in the Medicover Hospital 15 minutes before the appointment.
  • Bring your insurance card or payment guarantee issued by the Insurance Company, valid ID ( passport or driver’s license ), valid credit card.
  • To accept a guarantee, we require your consent to share medical data with insurance companies and to charge your credit card. You will receive forms to complete at the reception desk. The information provided on the form will be strictly confidential.
  • We will make a copy of your insurance card/payment guarantee and keep it in your medical records along with your consent to share medical data with the insurance company and consent to charge your payment card.
  • If there is a co-payment, we will charge your credit card once your insurer sends us the information about payment.
  • If the claim is rejected by the insurance company, we will inform you of the need to pay the outstanding amount.


Once you are enrolled in the cashless program by completing the steps above, Medicover will submit the bill directly to the insurance company. The insurance company will pay us directly.

Please note that insurance plans may vary, so co-payments or surcharges may apply. Please contact your insurance company for more information.


1. Will I have to pay anything?

You will pay for only that part of the cost of treatment that is not covered by the insurance company in accordance with your benefit plan.

For example, if your insurance covers 80% of the cost of a visit costing PLN 825, Insurer will pay 660 PLN, and you will pay us only the remaining 165 PLN.

The amount of payments and refunds depend on the terms of your insurance policy.

Contact your insurance company to get detailed information on the amount of the deductible or co-payment if applicable.

2. Can Medicover Hospital check if I can use the cashless services under my policy?

Medicover Hospital cannot check the scope of services and limits. For this information contact your insurer directly.

3. Can I use a single payment guarantee to pre-pay for future visits/examinations?

No, we can only bill for services that have already taken place and which are strictly defined in the payment guarantee from your insurance company.

4. Why do insurance companies provide different coverage to different members?

Each plan is individual. Insurance companies can have many different plans; that is standard insurance practice.

5. What if my plan covers 100% of costs?

In that case you do not have to pay anything.

6. Will I receive a receipt for the co-payment?

We will charge your credit card for the remaining amount due to deductible or co-payment if applicable. We will help with billing issues you may face. Contact us anytime, we are here to help

Our Reception Desk is open Monday through Friday from 08:00 to 16:00.

You may also reach us by email: ics@medicover.pl 

Do you live in the UK? Don’t wait in a queue.

Medrefund is a company based in England that will help you get reimbursed for the cost of treatment at our Hospital through the NHS.

Szpital Medicover
Aleja Rzeczypospolitej 5
02-972 Warszawa