Healthcare for patients

MEDICOVER HOSPITAL - QUESTIONS >>


SEE HOW WE CAN HELP YOU IN SPECIFIC SITUATIONS

  1. Consultations with internists 
  2. Consultations with paediatricians
  3. Specialist consultations
  4. Consultations with allergist
  5. Physiotherapy for children and adults
  6. Paediatric rehabilitation
  7. Occupational medicine examinations
  8. Cytology and GBS tests
  9. Recommendations for diabetic patients during an epidemic
  10. Recommendations for cardiovascular patients during an epidemic
  11. Recommendations for hypertensive patients during an epidemic
  12. Preventive vaccinations for children and adults

ADVICE FROM AN INTERNIST

Currently, at Medicover healthcare centres internal medicine doctors provide advice in the form of telemedical consultations or stationary visits.

Out of concern for our patients, we have taken care of safe conditions of visits to our centres.

How to book a consultation with an internist?

  • book a telemedical consultation for a specific date and time, using the Medicover OnLine app or by calling our Infoline at +48 500 900 500, and our doctor will call you back, or
  • call the Telephone Medical Advice at +48 500 900 510 and speak with the doctor right away, or
  • make an appointment at a Medicover Centre using the Medicover OnLine app or by calling our Infoline at +48 500 900 500.

At the remote consultation, the doctor carries out a medical interview and provides recommendations. The doctor may issue an e-Presc.ription and, if necessary, an electronic sick leave. If the health condition of the patient requires it, the doctor issues an e-Referral for tests, examinations or additional consultation at Medicover.

If you have already been to the medical appointment and you would like to consult the doctor about your condition, treatment, need for examination or visit

  • use the option "Ask the doctor" that is available in the Medicover OnLine app.

ADVICE FROM AN PAEDIATRICIAN

Currently, at Medicover healthcare centres paediatricians provide advice in the form of telemedical consultations or stationary visits. We also provide all preventive vaccinations and routine health checks.

Out of concern for our patients, we have taken care of safe conditions of visits to our centres.

How to book a paediatric consultation?

  • book a telemedical consultation for a specific date and time, using the Medicover OnLine app or by calling our Infoline at +48 500 900 500, and our doctor will call you back, or
  • call the Telephone Medical Advice at +48 500 900 510 and speak with the doctor right away, or
  • make an appointment at a Medicover Centre using the Medicover OnLine app or by calling our Infoline at +48 500 900 500.

At the remote consultation, the doctor carries out a medical interview and provides recommendations. The doctor may issue an e-Presc.ription and, if necessary, an electronic sick leave. If the health condition of a little patient requires it, the doctor issues an e-Referral for tests, examinations or additional consultation at Medicover.

If your child has already been to the medical appointment and you would like to consult the doctor about your child’s condition, treatment, need for examination or visit

  • use the option "Ask the doctor" that is available in the Medicover OnLine app.

SPECIALIST CONSULTATION

Currently, at Medicover healthcare centres internal medicine doctors provide advice in the form of telemedical consultations or stationary visits.

Out of concern for our patients, we have taken care of safe conditions of visits to our centres.

How to arrange a consultation with a specialist?

  • book a telemedical consultation for a specific date and time, using the Medicover OnLine app or by calling our Infoline at +48 500 900 500, and our doctor will call you back, or
  • make an appointment at a Medicover Centre using the Medicover OnLine app or by calling our Infoline at +48 500 900 500.
At the remote consultation, the doctor carries out a medical interview and provides recommendations. The doctor may issue an e-Presc.ription and, if necessary, an electronic sick leave. If the health condition of the patient requires it, the doctor issues an e-Referral for tests, examinations or additional consultation at Medicover.

If you have already been to the medical appointment and you would like to consult the doctor about your condition, treatment, need for examination or visit

  • use the option "Ask the doctor" that is available in the Medicover OnLine app.

ADVICE FROM AN ALLERGIST

Currently, at Medicover healthcare centres allergy specialists provide advice for children and adults in the form of telemedical consultations or stationary visits. We also perform skin prick tests, desensitisation, and spirometry.

Out of concern for our patients, we have taken care of safe conditions of visits to our centres.

If you notice any symptoms of allergy, such as runny nose, watering eyes, coughing, reduced mood,

  • book a telemedical consultation with an allergist, using the Medicover OnLine app or call our Infoline at +48 500 900 500, and our doctor will call you back, or
  • make an appointment at a Medicover Centre using the Medicover OnLine app or by calling our Infoline at +48 500 900 500.

The telemedical consultations with an allergist are available during the working hours of Medicover Centres.

At the telemedical consultation, the doctor carries out a medical interview and provides patients with recommendations. The doctor may issue an e-Presc.ription and, if necessary, an electronic sick leave. If the patient's health condition requires it, the doctor issues an e-Referral for tests, desensitisation or additional consultation at Medicover.

If you have been qualified for or continue desensitisation (allergen immunotherapy):

  • make an appointment at a Medicover Centre using the Medicover OnLine app or by calling our Infoline at +48 500 900 500.

PHYSIOTHERAPY FOR CHILDREN AND ADULTS

The new guidelines were issued by the Minister of Health about resumption of the services of physiotherapists. According to these guidelines, from 04 May 2020 Medicover patients can use physiotherapy services:

If you have a valid referral for rehabilitation

  • make an appointment for a convenient date by directly contacting the facility that was specified in the referral.

If you do not have a valid referral for rehabilitation

  • contact the doctor who issued the referral to assess the need for rehabilitation and to provide you with a new referral.

In order to do that:

  • please book a telemedical consultation with your doctor at Medicover OnLine or by calling the helpline at +48 500 900 500 and the doctor will call you back, or
  • consult your doctor using the "Ask the doctor" functionality in the Medicover OnLine app;
  • if the doctor of your choice is not available, please book a telemedical consultation with another doctor in this specialty.

When a new referral has been issued, please make an appointment for a convenient date of rehabilitation visit by directly contacting the facility that was specified in the referral.

If you want to make an in-patient visit to the Back Pain Clinic or the Locomotor System Clinic:

1. If there is a new injury:

      • please contact the Emergency Medical Help – Medicover Hotline at +48 500 900 999. Our medical dispatchers are available 24 hours a day, 7 days a week;
      • please book a telemedical consultation with an orthopaedist at Medicover OnLine – just select the ORTHOPAEDIST tile or call our infoline at +48 500 900 500, and the doctor will call you back; or
      • please book a visit at a Medicover Centre using the Medicover OnLine app – just select the ORTHOPAEDIST tile or call our infoline at +48 500 900 500. However, we recommend that you stay safely at home and use our telemedical services.

2. If you suffer from stress pains of:

      1. your back:
        • book a visit at the Back Pain Clinic using the Medicover OnLine app – just select the OTHER SPECIALISTS tile, or
        • call our infoline at +48 500 900 500;
      2. your knee, shoulder, elbow, hip, foot or hand joints:
        • book a visit at the Locomotor System Clinic using the Medicover OnLine app – just select the OTHER SPECIALISTS tile, or
        • call our infoline at +48 500 900 500.

NOTE

Personal visits to the Back Pain Clinic and the Locomotor System Clinic will be available from 08 May 2020.

All the patients who need the help of a physiotherapist earlier than 08 May 2020 can have a telemedical consultation with a physiotherapist from the Back Pain Clinic or the Locomotor System Clinic.

We recommend contacting the physiotherapist over the telephone if:

  • you suffer from an acute back pain and impaired mobility, which occurred within 1-2 days;
  • you have questions about your earlier personal visit;
  • you have questions about the ergonomics of sitting at a computer, everyday activities at home or at work;
  • you want to find out about some simple exercises to do while working.

In order to do that:

  • please book a telemedical consultation with a physiotherapist for a specific day and time at Medicover OnLine or by calling the infoline at +48 500 900 500, and the physiotherapist will call you back;
  • when booking a consultation at the Medicover OnLine app, please select “Back Pain Clinic – telemedical advice” or “Back Pain Clinic – remote telephone advice”.

IMPORTANT

Telemedical consultations with physiotherapists are available in the working hours of Medicover Centres.

During the telemedical consultation, the physiotherapist is not allowed to:

  • issue referrals for rehabilitation procedures;
  • issue referrals for diagnostic tests;
  • issue sick leaves.

If there is a need to issue such documents, you will be asked to make an appointment for a telemedical consultation with an orthopaedic, neurologist, internist or a family doctor.

If you have a referral for a child's kinesiotherapy or neurological rehabilitation and the procedures have been discontinued due to an epidemic, or if you have a new referral for a child's kinesiotherapy or neurological rehabilitation

  • call our infoline at +48 500 900 500;
  • our infoline consultant will specify the facility at which the service can be provided;
  • make an appointment for a convenient date by directly contacting the facility that was specified in the referral.

If you have an invalid referral for a child's kinesiotherapy or neurological rehabilitation

  • contact the doctor who issued the referral to assess the need for rehabilitation and to provide you with a new referral

In order to do that:

  • please book a telemedical consultation with your doctor at Medicover OnLine or by calling the helpline at +48 500 900 500 and the doctor will call you back, or
  • consult your doctor using the "Ask the doctor" functionality in the Medicover OnLine app;
  • if the doctor of your choice is not available, please book a telemedical consultation with another doctor in this specialty.

When a new referral has been issued, please make an appointment for a convenient date of rehabilitation visit by directly contacting the facility that was specified in the referral

IMPORTANT

Referral to paediatric kinesiotherapy and neurological rehabilitation of children may be issued by a doctor during a telemedical consultation or a visit at a healthcare centre.

As we take great care of our patients, we provide safe conditions for physiotherapy at our healthcare centres. You can read more about the increased safety rules at Medicover Centres here >> 


OCCUPATIONAL MEDICINE EXAMINATIONS

Due to the new legal act of 31 March 2020 amending certain activities in the field of health protection system related to the prevention, counteraction and combating COVID-19 (the so-called Crisis Shield), some changes in the delivery of occupational medicine examinations have been introduced.

We are resuming the periodic occupational medicine service for employers and their
employees who want to undergo these examinations

  1. Periodic examinations - the obligation to perform periodic examinations has been suspended*
    There are two options available for employers:
    • an employer may issue a referral for a periodic examination in accordance with an expiry date of a current certificate and oblige employees to undergo examinations within a period of up to 60 days from the date of cancellation of the state of epidemics
    • an employer may refer employees for periodic examinations to Medicover Centres according to the current rules – if the employer deems it necessary despite the current epidemic situation The Medicover Team
  2. Preliminary and control examinations are available as usual at Medicover, these examinations are continuously carried out as usual.
  3. Option for preliminary and control examinations to be carried out by different doctors - this is allowed by the act If the doctor who is entitled to perform the initial or follow-up examination is not available, the examination may be performed by another doctor. This doctor may also issue a relevant medical certificate that is valid for 30 days from the date of cancellation of the state of epidemic.
  4. Performance of preliminary and control examinations remotely - this is allowed by the act. Due to easy availability of occupational medicine examinations at Medicover, we do not implement such a solution at the moment.
  5. Sending scanned referrals for occupational medicine examinations -this option is extended until further notice. In order to ensure greater comfort and quality of service, we extend the possibility of sending scanned referrals for occupational medicine examinations toskany-mp@medicover.pl

*The suspension of the obligation to perform the examinations applies to:
• Periodic examinations
• Medical and psychological examinations of drivers performing road transport work in accordance with the Road Transport Act
• Periodic medical and psychological examinations of train drivers in accordance with the Railway Transport Law


CYTOLOGY AND GBS TESTS

According to the recommendations of the Chief Sanitary Inspector and the Ministry of Health, all visits and preventive tests and/or examinations should be postponed during the period of high risk of coronavirus infection.

Consequently, cytology and GBS tests are performed only when a gynaecologist or a midwife confirms that they are absolutely necessary.

How to confirm the indication to take a cytology or GBS test

  • book a telemedical consultation with a gynaecologist for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
  • book a telemedical consultation with a midwife for a specific day and time – please call the infoline at +48 500 900 500, and the midwife will call you back. When you use the Medicover OnLine app to book an appointment, please select “Midwife – telemedical advice”.

During the telephone consultation, the gynaecologist or midwife (pending the approval of the doctor) will confirm the need for the test and issue an e-Referral or, alternatively, will recommend to postpone the test.

How to make an appointment for the test if you already have an e-Referral

  • book a consultation with a gynaecologist for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500; or
  • book a consultation with a midwife at Medicover Centre for a specific day and time – please use the Medicover OnLine app or call the infoline at +48 500 900 500. When you use the Medicover OnLine app to book an appointment, please select “Cytology”.

The gynaecologist or midwife will inform you when your test results will be available in the Medicover OnLine app (mol.medicover.pl).

When coming to the premises of a Medicover Centre, please behave responsibly:

  1. Please do not come to Medicover with any accompanying persons. Take care of yourself and of their safety.
  2. As soon as you enter the centre, please take your coat or jacket off, and put it in a designated area.
  3. Wash or disinfect your hands. A special disinfectant is available in all reception areas and waiting rooms. There are toilets at every centre where you can wash your hands with soap and warm water.
  4. Please keep the distance of 1-1.5 meters from the reception desk staff and other patients in the waiting room.

 How to prepare for a cytology?

  • It is recommended to have a cytology test not earlier than 4 days after the last day of your menstruation and not later than 4 days before your period starts.
  • Do not have the test during menstrual bleeding.
  • No vaginal medication should be used at least 4 days before taking a cytological swab.
  • Please refrain from sexual intercourse for at least 24 hours before the test.

The gynaecologist or midwife will ask you about:

  • the date of your last period;
  • medications taken, including contraceptives;
  • past illnesses;
  • pregnancies and deliveries.

PAEDIATRIC REHABILITATION

Regarding the Regulation of the Council of Ministers of 31 March 2020 on establishing certain restrictions, orders and prohibitions in connection with the outbreak of the epidemic, on 01 April 2020 new regulations suspending the performance of physiotherapy services became effective.

The new conditions are not applicable to:

      • 1. cases in which stopping the rehabilitation treatment is a serious threat that may result in deterioration of a patient's health,
      • 2. benefits provided through telecommunication systems or digital communication systems, including hybrid cardiological telerehabilitation.

For all our little patients who need the help of a physiotherapist we have launched a video consultation with a rehabilitation specialist. The help is provided in paediatric kinesiotherapy and neurological rehabilitation.

If you have a referral for paediatric kinesiotherapy or neurological rehabilitation and these procedures have been discontinued due to an epidemic:

      • Contact the Customer Contact Centre at +48 500 900 500 in order to arrange further procedures in the form of video consultations, which will be carried out by a Damian Medical Centre physiotherapist*
      • The contact centre consultant has direct access to the Damian Medical Centre application and will book a video consultation at your convenience.
      • Videoconsultations with a physiotherapist are carried out for Medicover patients from all over Poland.

If you have a new referral for paediatric kinesiotherapy or neurological rehabilitation

      • Contact the Customer Contact Centre at +48 500 900 500 in order to arrange further procedures in the form of video consultations, which will be carried out by a Damian Medical Centre physiotherapist *
      • The contact centre consultant has direct access to the Damian Medical Centre application and will book a video consultation at your convenience.
      • You can make an appointment for a video consultation yourself using the contact details on the printed referral (this applies to patients who received a referral while visiting the Medicover Centre)

Important:

A referral to paediatric kinesiotherapy and neurological rehabilitation of children may be issued by a doctor during a telemedical consultation or an in-person visit at a healthcare centre.

During video consultations, physiotherapists are not allowed to:

      • issue referrals for rehabilitation procedures;
      • issue referrals for diagnostic tests;
      • issue electronic sick leaves.

If there is a need to issue any of the documents specified above, the patient will be asked to book a telemedical consultation with a doctor.

*TELEREHABILITATION for children at Damian Medical Centre: it is an online meeting with a physiotherapist who will:

      • get the child’s medical history from the parent;
      • provide/show childcare guidelines;
      • choose exercises for the child;
      • will demonstrate on a demo doll all the recommended exercises so that the parent/guardian can imitate the exercises at home with the child.

Physiotherapists can verify the correctness of the exercises using the video chat communication channel.


RECOMMENDATIONS FOR DIABETIC PATIENTS DURING AN EPIDEMIC

  • Stay at home. Don't risk getting infected with SARS-CoV-2.
  • Postpone all visits that are not urgent.
  • Take care of your health and control your blood sugar level.
  • Continue to take your medication as prescribed by your doctor.
  • Take precautionary measures.

Diabetics require constant care. In their case, good control of blood sugar level and prevention of complications of diabetes are particularly important. Consequently, in order to facilitate patient's self-control, on the basis of the recommendations of the Polish Diabetology Association we have prepared these most important guidelines.

1. Are diabetics at a higher risk of developing COVID-19? Is the course of COVID-19 more severe in diabetic patients than in healthy people individuals?

There is currently no evidence to support these concerns.

  • Patients with diabetes do not develop COVID-19 more often than others.
  • Diabetic patients do not have a more severe course of COVID-19.

Experts suggest that with good control of diabetes, the risk of severe course of COVID-19 is similar to that for a healthy individual. Patients with poor management of diabetes, especially with co-occurring complications, may have a worse response to treatment and thus a higher risk of severe complications and death than individuals with diabetes without complications or without co-occurring diseases.

For diabetics, any viral infection brings a risk of a sharp increase in blood glucose and diabetic ketoacidosis (DKA) especially in type 1 diabetes.

The recommendations for preventive measures are the same as for the general population, but in this group of patients it is particularly important to follow them rigorously.

2. Is there a risk of limited availability of insulin and other medications used in the treatment of diabetes?

Leading insulin manufacturers report that the COVID-19 pandemic does not affect the ability to produce and distribute insulin and other substances needed to treat diabetes. Permanent monitoring of the situation is carried out by the Polish Diabetology Association.

It is suggested that patients should not stock up with medications due to their expiry date. It is recommended to have a stock of medications for 1-1.5 months.

3. Should a person with diabetes modify their treatment in case of COVID-19 may occur?

Currently, there is no scientific justification to modify the treatment of diabetes either in its prevention or treatment. The only exception is when the personal doctor recommends other-wise.

What to prepare in case of a possible COVID-19 infection?

  • Ensure that you can contact your personal doctor and, if necessary, a nurse or dietician.
  • Keep a list of used medications and their doses (including vitamins and dietary supplements).
  • A selection of products containing monosaccharides, such as sweetened soda drinks, honey, jam, jellies or candy bars in case of hypoglycaemia, e.g. in case of a severe weakness caused by a disease that makes regular eating difficult.
  • A stock of insulin for 1-1.5 months in case of getting sick or not being able to dispense another presc.ription.
  • Additional products such as alcohol-based disinfectant and soap for disinfecting and washing your hands.
  • Glucagon and test strips for checking ketone bodies in urine (patients treated with insulin).
  • Sufficient supply of household and food products in case you need to stay at home for a longer time.

If you feel worried and have concerns about the treatment of diabetes or the risk of developing COVID-19, you should talk to your doctor in order to find out:

  • when and how the doctor should be contacted, for example about ketone bodies in urine, dietary changes, medication doses;
  • how often blood sugar level should be checked;
  • when to check ketone bodies concentration in urine;
  • what medicines to take for common cold, flu, viral infections;
  • how to adjust the treatment of diabetes during the course of the disease.

How to contact a Medicover doctor:

  • book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
  • speak with the doctor without making any arrangements in advance – just call Telemedical Advice at +48 500 900 510 and speak with an internal medicine specialist (or a paediatrician).

4. What preventive measures should a diabetic patient take?

On an everyday basis, a diabetic person should take the same preventive measures as the the general population.

5. What should a diabetic who suspects the SARS-CoV-2 infection do?

If you have a fever and cough or shortness of breath, and if you suspect you have been in contact with an infected person, please stay at home and contact your Medicover doctor:

  • book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
  • speak with an internal medicine specialist (paediatrician) without the need to make any arrangements in advance – just call Telemedical Advice at +48 500 900 510 and speak with the doctor.

The doctor will assess your condition over the telephone consultation and will provide you with recommendations on how to proceed. The doctor can also issue an e-Presc.ription as well as an electronic sick leave. If in the doctor’s opinion your condition requires personal consultation at the Medicover Centre, you will be provided with a relevant e-Referral for such a visit.

If you are not a Medicover patient, please notify immediately the sanitary and epidemiological station by telephone or report to the infectious diseases hospital avoiding public transport – there, further medical treatment will be determined.

If the fever, coughing and/or shortness of breath has worsened or any of the following symptoms appear:

  • persistent pain or pressure in the chest;
  • confusion or difficulty to wake up;
  • blue lips or face cyanosis;

immediately contact Medicover Hot Line at +48 500 900 999 or call the emergency number 112.

6. What should a diabetic patient with symptoms of some other disease (not COVID-19) do?

If you notice other symptoms, please stay at home and contact a Medicover doctor:

  • book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
  • speak with an internal medicine specialist (paediatrician) without the need to make any arrangements in advance – just call Telemedical Advice at +48 500 900 510 and speak with the doctor.

How do you prepare to speak with a doctor?

Before the telephone call, make sure that you have prepared:

  • blood sugar level measurements;
  • ketone bodies concentration in urine;
  • amount of liquids that you have drunk (you can use a one-litre bottle for that).

This information may be helpful:

  • Practical information on how to deal with suspected new coronavirus infection is available at https://www.medicover.pl/koronawirus/dla-pacjentow/ and www.gov.pl/koronawirus.
  • The list of all sanitary and epidemiological stations is available on the website of the Chief Sanitary Inspectorate (GIS): www.gis.gov.pl.
  • For the list of infectious diseases hospital departments operating throughout the country, please check the website of the Ministry of Health: https://www.gov.pl/web/koronawirus/lista-szpitali.

Source: Polskie Towarzystwo Diabetologiczne (Polish Diabetology Association). New coronavirus SARS-CoV-2, COVID-19 versus diabetes; https://pulsmedycyny.pl/epidemia-covid-19-cukrzyca-zaostrza-przebieg-choroby-ocenia-ptd-986453 (accessed on 06 April 2020).


RECOMMENDATIONS FOR PATIENTS WITH CARDIOVASCULAR DISEASES

      • Stay at home. Don't risk getting infected with SARS-CoV-2.
      • Postpone all visits that are not urgent.
      • Continue to take your medication as prescribed by your doctor.
      • Take precautionary measures – cardiovascular patients are at risk of a more severe course of COVID-19 and should therefore be particularly rigorous in applying all preventive measures.

Lifestyle recommendations for cardiovascular patients (American Heart Association, 2020)

      • Regularly have healthy and tasty meals! Choose whole-grain cereal products, fresh vegetables and fruit that will provide you with the necessary vitamins and minerals. Don't give in to temptations – don't grab sweet snacks or drink any alcohol because neither will make you feel better.
      • Drink the right amount of water! Find some time to relax with a cup of coffee or tea.
      • Exercise whenever you can! Not only is it good for your mental health, but also for your cardiopulmonary and respiratory performance as well as muscle strength. You can exercise at home, but also in the open air (obviously not too long, and make sure to keep your distance from other people). You can work in your own garden or exercise in front of a computer screen.
      • Use tools for remote contact with others! Talk to your loved ones, find out what's going on with them, talk about your fears. Look for support and be supportive of others.
      • Make some tasks for yourself! To rest is important, but it is worth spending some time cleaning up or doing something that you haven't had time for before. This will give you satisfaction.
      • Give in to your passions! Read books, listen to music, play games, do sports – just do what you enjoy.
      • Avoid too much negative information! Obviously, it makes sense to keep up to date with news from your country and the world, but too much time spent listening to negative news can have a bad impact on your well-being.
      • Take a break to breathe! Sit down comfortably, or stand still. Concentrate on your breathing. Make calm deep breaths. Inhale (counting to five) and exhale (counting to ten). Repeat until you feel that your fear goes away from you.

If you have a fever and cough or shortness of breath, and if you suspect you have been in contact with an infected person, please stay at home and contact your Medicover doctor:

      • book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
      • speak with an internal medicine specialist (paediatrician) without the need to make any arrangements in advance – just call Telemedical Advice at +48 500 900 510 and speak with the doctor.

GENERAL RECOMMENDATIONS FOR HYPERTENSIVE PATIENTS

  • Stay at home. Don't risk getting infected with SARS-CoV-2.
  • Postpone all visits that are not urgent.
  • Continue to take your medication as prescribed by your doctor – your medicines are necessary to maintain normal blood pressure and prevent complications (e.g. stroke, myocardial infarction).
  • Take precautionary measures – hypertensive patients are at risk of a more severe course of COVID-19 and should therefore be particularly rigorous in applying all preventive measures.

Lifestyle recommendations for hypertensive patients (according to the American and International Society for Hypertension, 2014)

  • People who are overweight or obese (BMI ≥ 30 kg/m2) should try to reduce their body mass, which should also be helpful in treating hypertension, diabetes or lipid disorders. Even a small loss of overweight will be beneficial.
  • All individuals with hypertension should reduce their salt intake as this will have a positive effect on lowering their blood pressure. Large amounts of salt are found in highly processed products such as fast food, canned, sour and smoked food, and bread, too.
  • A diet that is rich in fresh vegetables and fruit is recommended.
  • Physical activity should be practiced regularly.
  • It is recommended to limit alcohol consumption – too much alcohol can increase blood pressure.
  • Smokers should try to quit smoking.

If you have a fever and cough or shortness of breath, and if you suspect you have been in contact with an infected person, please stay at home and contact your Medicover doctor:

  • book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back; or
  • speak with an internal medicine specialist (paediatrician) without the need to make any arrangements in advance – just call Telemedical Advice at +48 500 900 510 and speak with the doctor.

The doctor will assess your condition over the telephone consultation and will provide you with recommendations on how to proceed. The doctor can also issue an e-Presc.ription as well as an electronic sick leave. If in the doctor’s opinion your condition requires personal consultation at the Medicover Centre, you will be provided with a relevant e-Referral for such a visit.

If you are not a Medicover patient, please notify immediately the sanitary and epidemiological station by telephone or report to the infectious diseases hospital avoiding public transport – there, further medical treatment will be determined.

If the fever, coughing and/or shortness of breath has worsened or any of the following symptoms appear:

  • persistent pain or pressure in the chest;
  • confusion or difficulty to wake up;
  • blue lips or face cyanosis.

immediately contact Medicover Hot Line at +48 500 900 999 or call the emergency number 112.

Answers to the most frequently asked questions of patients with hypertension

1. Are hypertensive patients at a higher risk of developing COVID-19? Is the course of COVID-19 more severe in hypertensive patients than in healthy individuals?

Hypertensive individuals are in the group exposed to more severe course of COVID-19 and higher risk of death – according to data from China, the mortality rate is about 6%. One of the factors may be the fact that many people with hypertension are over 60 years old.

2. Should a person with high blood pressure modify their treatment in case of COVID-19 may occur?

  • It is recommended to continue the existing treatment of hypertension – medications are necessary to maintain normal blood pressure and prevent complications (e.g. stroke, myocardial infarction). In the case of newly diagnosed hypertension, the treatment should be started according to the doctor's recommendations regardless of COVID-19.
  • Please note: despite reports (mainly from social media) about the possible harmfulness of certain medications used in cardiac patients, there is no scientific evidence that these substances should increase the risk of SARS-CoV-2 infection.
  • Special care should be taken when using non-steroidal anti-inflammatory drugs (NSAIDs), e.g. ibuprofen, contraceptives, psychoactive drugs, glucocorticosteroids or some antiviral drugs – make sure to take them according to doctor's recommendations and make sure to monitor your blood pressure.

3. Does taking ibuprofen affect the course of COVID-19?

There is no evidence suggesting a link between the use of ibuprofen and the more severe course of COVID-19. However, it is worth remembering that just like other NSAID drugs it may increase the cardiovascular risk (including heart failure). It is recommended to use these medicines for the shortest possible period of time and in the smallest effective dose.

4. What preventive measures should a patient with hypertension take? On an everyday basis, a person with hypertension should take the same preventive measures as the general population.

Learn how to wash your hands properly – download and print our manual: https://www.medicover.pl/o-zdrowiu/koronawirus-covid-19-jak-prawidlowo-myc-rece,6821,n,192

1. What should hypertensive patients do when they notice symptoms of some other disease (not COVID-19)?

If you notice other symptoms, please call a Telemedical Advice doctor at +48 500 900 510 or book a telemedical consultation with a doctor for a specific day and time – use Medicover OnLine or call the infoline at +48 500 900 500, and the doctor will call you back.

This information may be helpful:

References:


PREVENTIVE VACCINATIONS FOR CHILDREN AND ADULTS

Currently, at Medicover Centres we provide all vaccinations for children and adults.

Out of concern for patients, we have defined safe conditions for carrying out vaccinations at our healthcare centres:

  1. We have implemented vaccination schedules at specific hours so as to separate patients arriving for vaccinations from other patients.
  2. We have extended the breaks between vaccination visits so that there are as few people as possible in the waiting room.
  3. We have reduced to the necessary minimum the time the patient stays at the doctor’s office and on the premises of the centre.
  4. Before each vaccination visit, we conduct an epidemiological telephone interview and a preliminary qualification for a vaccination visit so that only healthy patients come to the centre.
  5. We make sure that the patient is wearing a protective mask on his face while staying at a Medicover Centre.
  6. We administer the maximum number of vaccines during one visit to limit the number of vaccination appointments.
  7. We have introduced stricter procedures for the healthcare centre staff of personal protective equipment use and hand hygiene – obligatory wearing of a surgical mask, face shield, protective gloves, everyday replacement of lab coats.

How to schedule a vaccination appointment?

  • Please make an appointment in the Medicover OnLine app by selecting the PAEDIATRICIAN or INTERNIST, and then the VACCINATION option;
  • Please contact the Medicover infoline at +48 500 900 500

Our nurse will call you before your appointment to carry out a medical survey and initial vaccination qualification. Our nurse will also assess any contraindications to a vaccination. If there is any doubt during the telephone call, the nurse can arrange for you to get telemedical advice from our doctor.

If you have questions about vaccinations, please make an appointment for a telemedical consultation with your primary care doctor (paediatrician, internist) at the Medicover OnLine app or contact your paediatrician or internist by calling the Telephone Medical Advice at +48 500 900 510.

 

 


CORONAVIRUS - THE MOST IMPORTANT QUESTIONS AND ANSWERS FOR PATIENTS

  1. Who is most at risk of not surviving the SARS-CoV-2 virus?
  2. Can a person infected with SARS-CoV-2 virus infect others before experiencing symptoms themselves?
  3. Can a person infected with SARS-CoV-2 virus carry the disease asymptomatically while infecting others at the same time?
  4. How long does it take from the time of SARS-CoV-2 infection for the first symptoms to appear?
  5. What are the main social groups susceptible to infection and complications?
  6. Are children not susceptible to SARS-CoV-2 infection?
  7. How does SARS-Co-V-2 infectivity compare to other more common pathogens?
  8. How long does the virus exist on inanimate matter?
  9. Can the SARS-CoV-2 virus be transmitted, for example, on an ID card?
  10. Are we able to relieve the symptoms by taking drugs to boost immunity?/Do we reduce the risk of contracting SARS-CoV-2 by taking antiviral drugs? What medications do you take if you get sick? Are there any medications we can take to protect ourselves against the virus?
  11. Is taking supplements/following a special diet recommended (if so, what kind?) Or does it not make any difference (in boosting immunity)?
  12. When can we expect the end of the SARS-CoV-2 virus outbreak?
  13. Is the SARS-CoV-2 virus actually as dangerous as the media present, or is the panic more widespread?
  14. How can the SARS-CoV-2 virus affect pregnant women? Can it cause a miscarriage or complications?
  15. Can the virus be spread by domestic or wild animals closely related to the local fauna?
  16. How long do disposable surgical masks actually work (time in min/h)?
  17. Can I eat uncooked meat and fish?
  18. Should we stock up on over-the-counter medicines?
  19. What does the treatment process look like for people with a confirmed case of the virus? Is there an effective treatment available at the moment? Has the extent of virus adaptation and its subsequent mutation been determined?
  20. Is it possible to obtain a sick leave for people who do not have symptoms of infection but are afraid of getting sick and therefore do not want to go to work?
  21. How long will the referral expiry dates be extended? 
  22. What types of referrals will be extended? 
  23. Which tests should be carried out, and which ones can wait?
  24. What should I do if taking medication depends on the result of the examination?
  25. Will I have any difficulties obtaining these tests because the referral has a specific date on it?
  26. Will there be any problems with executing external referrals carried out by partner facilities?

Coronavirus - the most important questions and answers for patients

1. Who is most at risk of not surviving the SARS-CoV-2 virus?

According to WHO data from 01 March 2020, most patients with SARS-CoV-2 virus are adults. Of the 44,672 patients from China with confirmed infection, 2.1 percent were under 20 years old. The most commonly reported symptoms were fever, dry cough and shortness of breath, and most patients (80 percent) had a mild version of the disease. About 14 percent of patients were seriously ill, and 5% of patients were in critical condition. Early reports suggest that the severity of the disease is related to age (> 60 years) and comorbid diseases.

Publication date: 12.03.2020

2. Can a person infected with SARS-CoV-2 virus infect others before experiencing symptoms themselves?

There is no data that would confirm transmission of the infection before the onset of symptoms.

Publication date: 12.03.2020

3. Can a person infected with SARS-CoV-2 virus carry the disease asymptomatically while infecting others at the same time?

Yes, it is believed that up to 80 percent of cases are mild or virtually asymptomatic.

Publication date: 12.03.2020

4. How long does it take from the time of SARS-CoV-2 infection for the first symptoms to appear?

The incubation period is 2-14 days, with 5 days on average.

Publication date: 12.03.2020

5. What are the main social groups susceptible to infection and complications?

People over 60 years old with chronic diseases such as hypertension, diabetes, cardiovascular diseases, chronic respiratory disease and cancer.

Publication date: 12.03.2020

6. Are children not susceptible to SARS-CoV-2 infection?

We cannot say that because we still don't know much about the immune mechanisms of this infection, but in fact, most patients with the SARS-CoV-2 virus are adults. Only about 2.4 percent of the total number of reported cases are persons under 19 years of age. A very small percentage of people under the age of 19 were seriously ill (2.5 percent) or in critical condition (0.2 percent). Mortality increased with age, being the highest in people over 80 (about 22 percent).

Publication date: 12.03.2020

7. How does SARS-Co-V-2 infectivity compare to other more common pathogens?

Infectivity is probably lower than smallpox, measles (significantly> 90%) or whooping cough (> 80%). Orally transmitted rotaviruses are also highly infectious, since specific antibodies are found in all children up to 3-5 years old indicating contact with RV.

Publication date: 12.03.2020

8. How long does the virus exist on inanimate matter?

There is no accurate data, but looking at other coronaviruses, the virus stays on objects from several hours to several days. That is why it is so important to wash and disinfect your hands frequently and avoid touching your eyes, nose and mouth with your hands.

Publication date: 12.03.2020

9. Can the SARS-CoV-2 virus be transmitted, for example, on an ID card?

The SARS-CoV-2 virus is one of many microorganisms that can be transmitted by objects or surfaces contaminated with respiratory secretions that contain the virus. That is why it is so important to wash and disinfect your hands frequently and avoid touching your eyes, nose and mouth with your hands.

Publication date: 12.03.2020

10.Are we able to relieve the symptoms by taking drugs to boost immunity?/Do we reduce the risk of contracting SARS-CoV-2 by taking antiviral drugs? What medications do you take if you get sick? Are there any medications we can take to protect ourselves against the virus?

The body's resistance depends on many factors and is important for all infections. It is worth doing everything that boosts your immune system: following a healthy diet, with particular emphasis on certain products, getting enough exercise and sleep. There are no recommendations for the preventive use of any medications, and no causal treatment for COVID has yet been developed.

Publication date: 12.03.2020

11. Is taking supplements/following a special diet recommended (if so, what kind?) Or does it not make any difference (in boosting immunity)?

The body's resistance depends on many factors and is important for all infections. It is worth doing everything that boosts your immune system: following a healthy diet, with particular emphasis on certain products, getting enough exercise and sleep. The products worth consuming include:

  • fruit and vegetables (vitamin C source);
  • bulb vegetables (phytoncides - bactericidal and fungicidal properties);
  • vitamin D3;
  • silage (lactic acid stimulates the development of normal intestinal flora);
  • fermented dairy products (inhibit the development of pathogens, stimulate the development of normal intestinal flora)
  • oily marine fish and vegetable oils (sardines, salmon, mackerel, herring and tuna, as well as linseed and rapeseed oil - a source of omega-3 fatty acids);
  • - products rich in zinc (oysters, beef and other red meats. Also: pulses, nuts, spinach, asparagus and whole grains. Zinc - antioxidant, supports the proper function of lymphocytes).

    Publication date: 12.03.2020

12. When can we expect the end of the SARS-CoV-2 virus outbreak?

When we successfully isolate all patients and prevent further spread of the infection or when the number of resistant people in the population is above the threshold of community resistance. For now, unfortunately, the number of cases is increasing rapidly, because people who have mild symptoms can pass the infection on to others. 

Publication date: 12.03.2020

13. Is the SARS-CoV-2 virus actually as dangerous as the media present, or is the panic more widespread?

SARS-CoV-2 virus is a significant public health problem due to the lack of population resistance, the growing number of cases, the burden on the healthcare system and many other branches of the economy.

Therefore, everything possible should be done to slow down the further spread of the epidemic, including compliance with the recommendations of GIS (Chief Sanitary Inspectorate) and Ministry of Health and local authorities - see GIS Appeal in connection with the occurrence of coronavirus in Poland (08.03):

  • Avoid mass gatherings.
  • Avoid travel to countries with high risk of infection.
  • Frequently wash hands with soap and water (for at least 30 seconds).
  • If symptoms of infection occur, stay home and avoid other people.
  • Get information only from reliable sources such as www.gis.pl, gov.pl/koronawirus, NFZ helpline: 800 190 590.
  • Take care of the elderly and others with lower immunity.
  • Behave rationally and responsibly and comply with the recommendations of sanitary services and medical professionals.
    Publication date: 12.03.2020

14. How can the SARS-CoV-2 virus affect pregnant women? Can it cause a miscarriage or complications?

There is no data yet about the consequences of the new coronavirus on infected pregnant women.

Publication date: 12.03.2020

15. Can the virus be spread by domestic or wild animals closely related to the local fauna?

The natural reservoir of the virus is bats. The direct source of infection for humans, however, was probably other animals sold at the market in Wuhan. The transmission of SARS-CoV-2 from dogs or cats to humans has not yet been confirmed.

Publication date: 12.03.2020

16. How long do disposable surgical masks actually work (time in min/h)?

The masks work until they get wet or are touched from the outside. As a rule, they work anywhere from 20 to max 60 min. Disposable masks should not be reused. Avoid touching the mask when wearing it. However, if this happens, you need to clean your hands with alcohol or water and soap.

Publication date: 12.03.2020

17. Can I eat uncooked meat and fish?

Regardless of the risk of infection with SARS-CoV-2 virus, it is not recommended to eat raw or undercooked meat or raw fish.

Publication date: 12.03.2020

18. Should we stock up on over-the-counter medicines?

Coronavirus should not be underestimated and basic hygiene rules should be followed. However, panic buying excessive supplies of antibacterial and protective agents or food are at this time unjustified.

In addition, large clusters of people are conducive to the spread of coronavirus and other droplet transmitted viruses. If possible, avoid large stores and public places.

Publication date: 12.03.2020

19. What does the treatment process look like for people with a confirmed case of the virus? Is there an effective treatment available at the moment? Has the extent of virus adaptation and its subsequent mutation been determined?

There is currently no causal treatment for the SARS-CoV-2 virus, treatment is only symptomatic. Patients with mild symptoms remain in isolation at home, in the event of severe illness hospitalisation is necessary. In previous observations, about 6 percent of patients required stay and treatment in the intensive care unit.

Publication date: 12.03.2020

20. Is it possible to obtain a sick leave for people who do not have symptoms of infection but are afraid of getting sick and therefore do not want to go to work?

The ZUS ZLA  sick leave is a decision on the employee's inability to work. The doctor makes such a decision based on an interview with the patient and reviewing medical records during an e-visit, if the visit takes place in the doctor’s office – the doctor additionally performs a physical examination.

If the patient does not have any disease symptoms, the doctor has no grounds for issuing a sick leave (ZUS ZLA or ZUS e-ZLA).

Publication date: 16.03.2020

21. How long will the referral expiry dates be extended? 

All referrals issued by Medicover, MediPartner, Medvit doctors not executed by 18.03 are extended by three (3) additional months , from the date of issue.

For instance:

  • a referral for laboratory tests issued on 01.02.2020 – originally valid until 31.07 – is now extended to 31.10.2020.
Publication date: 17.03.2020

22. What types of referrals will be extended?

  • referrals for laboratory tests, e.g. CBC, cholesterol;
  • referrals for diagnostic tests, e.g. ultrasound, CT, X-ray;
  • internal referrals, e.g. consultations with other specialists;
  • rehabilitation referrals;
  • external referrals, e.g. referrals to specialists.
Publication date: 17.03.2020

23. Which tests should be carried out, and which ones can wait?

During the epidemic, only tests that the doctor recommends to be carried out within 7–14 days from the date of the order should be carried out. Other tests may be carried out at a later date.

Publication date: 17.03.2020

24. What should I do if taking medication depends on the result of the examination?

In this case, the patient should check with his doctor by sending a "Message to the doctor" through the Medicover OnLine application..

Publication date: 17.03.2020

25. Will I have any difficulties obtaining these tests because the referral has a specific date on it?

There should be no problems, the change will be made in Medicover IT systems. When the referral is executed, the system will "see" the new referral expiration date.

Publication date: 17.03.2020

26. Will there be any problems with executing external referrals carried out by partner facilities?

There should not be any problems. Some facilities are linked to Medicover systems, where the validity of referrals will be extended. Other healthcare facilities will receive official notification from Medicover on this subject.

Publication date: 17.03.2020

 

 

 

 


MEDICOVER HOSPITAL - QUESTIONS AND ANSWERS

 

Hospital

1. Current hospital functioning
2. What are the safety procedures at Medicover Hospital?
3. Why is patient isolation so important?
4. Is it possible to conduct a qualification appointment via telemedicine and conclude a delivery contract electronically?
5. Can the entire qualification process for delivery be carried out remotely?
6. Can I make an appointment for a procedure at Medicover Hospital?
7. Can I come to the hospital in case of an emergency?
8. I have an appointment at the hospital - will it take place on time?
9. Can a member of my family or a friend accompany me at the hospital?
10. Can I make an appointment at the hospital consultation centre?
11. Can I get medical advice by telephone?
12. Will I get a presc.ription from the doctor during a telemedical consultation?
13. Can I make an appointment for diagnostic test at Medicover Hospital?
14. I have an appointment at the hospital consultation centre – will this visit take place as planned?
15. I have a Medicover subsc.ription – can I use outpatient emergency services?

 

Obstetrics

1. Are the patients on the maternity ward safeguarded?
2. Is it possible to have childbirth at Medicover Hospital?
3. Why isn’t a pregnant woman allowed to enter the examination in the hospital with an accompanying person?
4. May an accompanying person stay with a woman during childbirth?

HOSPITAL - QUESTIONS AND ANSWERS

1. Current hospital functioning

Dear Patients,
Our mission is to provide professional medical assistance. Caring for the welfare and safety of patients and our employees is our top priority.

Before the visit, please download, print and complete the epidemiological questionnaire. At the entrance to the hospital, please hand it over to our staff during the triage process. DOWNLOAD QUESTIONNAIRE

We provide services 7 days a week, 24h/day, including on Sundays and holidays.
All departments of the hospital are fully operational and procedures and surgeries are performed.

At the hospital consultation centre, we offer stationary visits in the following fields:

  • Surgery,
  • Vascular surgery,
  • Gynaecology, obstetrics,
  • Neonatology,
  • Anaesthesiology,
  • Bariatrics,
  • Men's Medicine,
  • Holistic consultation,
  • Urology,
  • Orthopedics,
  • Laryngology,
  • Ultrasound (pediatric, adult, orthopedic, endometriosis)

and the following examinations are available:

    • pregnancy ultrasound,
    • USG,
    • CT imaging,
    • MRI,
    • endoscopic examinations.

We have launched telemedical consultations in the following specialities:

  • Surgery,
  • Vascular surgery,
  • Gynaecology/ Obstetrics,
  • Neonatology (as an option for a qualification visit as part of delivery packages)
  • Anaesthesiology (as an option for a qualification visit as part of delivery packages)
  • Bariatrics,
  • Men's Medicine,
  • Hoslistical consultations,
  • Urology,
  • Cardiology,
  • Diabetology,
  • Dietetics,
  • Adult Hematology,
  • Children's hematology,
  • Endocrinology

We will call every patient who has a procedure planned

For further information, please call us at +48 500 900 900.

2. What are the safety procedures at Medicover Hospital?

At Medicover, we follow the epidemiological safety procedures and recommendations of the Ministry of Health and the Chief Sanitary Inspectorate (GIS). Every person entering the hospital - both patients and staff - goes through a double triage, i.e. an initial epidemiological health assessment. Our staff is equipped with the necessary personal protective equipment. Antibacterial gels are also available in bathrooms, social rooms and corridors. In addition, we have implemented additional disinfection and cleaning procedures – all handles, soap dispensers, buttons in elevators, etc. are regularly cleaned. We also regularly organise trainings in which we provide the latest information on the current recommendations of the Ministry of Health and the Chief Sanitary Inspectorate, as well as paths of conduct.

3. Why is patient isolation so important?

In the current epidemiological situation every hospital is required to ensure the safety of patients already hospitalised, as well as newly admitted patients and the safety of medical staff.

Reducing the number of people passing through hospital departments, as well as isolating the patients currently in the ward significantly reduces the risk of spreading the virus.

4. Is it possible to conduct a qualification appointment via telemedicine and conclude a delivery contract electronically?

Yes, in these particularly difficult times during the epidemic and for safety reasons, we have introduced the possibility to have a remote qualification visit. In order to do so, patients should contact the hospital’s hotline on 500 900 900 or send an email to the advisory department to – doradcyszpital@medicover.pl. Our consultants and advisors will provide all the details about the tele-qualification.The documents required for the qualification are listed here: https://porody.medicover.pl/en/covid-19-important/qualification-for-delivery-contract/

5. Can the entire qualification process for delivery be carried out remotely?

Yes, a patient who has been qualified and has decided to give birth at our hospital may conclude an agreement remotely. The Hospital Manager will send all the required documents, including a scan of the agreement and payment details, to the e-mail address previously specified. The agreement will be concluded fully remotely. The patient declares that she accepts the terms of the agreement by sending a specific declaration via email.

6. Can I make an appointment for a procedure at Medicover Hospital?

Yes, within the following specialisations: Gynaecology,Surgery,Cardiac surgery,Cardiology,Orthopaedics for adults,Oncological urology,Paeditrics

7. Can I come to the hospital in case of an emergency?

Yes, the emergency department at Medicover Hospital offers assistance in case of an emergency. So far, you can visit the emergency physician, paediatrician and paediatric surgeon – however, please remember that only one parent or guardian can accompany a child. In addition, there are no laboratory tests performed on request at the emergency department.

8. I have an appointment at the hospital - will it take place on time?

At present, you may book and have a personal visit to the centre only in the fields of Surgery, Vascular surgery, Gynaecology, obstetrics, Neonatology, Anaesthesiology, Bariatrics, Men’s Medicine, Holistic consultation, Urology, Orthopedics, Laryngology, Ultrasound (pediatric, adult, orthopedic, endometriosis)Consultations with doctors of other specialties have been suspended until further notice. All patients whose appointments cannot be completed will be informed about proposals for new dates of their examinations and consultations. If you have an appointment and have not yet received any details from us, please contact our helpline at +48 500 900 900. For all services that are available, please come to the centre without an accompanying person.

9. Can a member of my family or a friend accompany me at the hospital?

No – due to the declared state of epidemics in Poland, any possibility of visiting and staying in the hospital for an accompanying person was suspended. This action is aimed at minimising the possibility of the spread of COVID-19 infection and minimising virus transmission.

10. Can I make an appointment at the hospital consultation centre?

Yes, you can make an appointment for a consultation.
At present, we are conducting in-patient consultations in the following areas:
  • Surgery,
  • Vascular surgery,
  • Gynaecology, obstetrics,
  • Neonatology,
  • Anaesthesiology,
  • Bariatrics,
  • Men’s Medicine,
  • Holistic consultation,
  • Urology,
  • Orthopedics,
  • Laryngology,
  • Ultrasound (pediatric, adult, orthopedic, endometriosis)

Any available medical procedures should be attended without an accompanying person.
We spare no effort to gradually restore subsequent in-patient visits, especially for the

11. Can I get medical advice by telephone?

Yes, we have set up telemedical consultations at Medicover Hospital. We encourage both those who are already under the care of our doctors and new patients to use them. Currently, such consultations at Medicover Hospital are available in the following specialties:

  • Surgery,
  • Vascular surgery,
  • Gynaecology/ Obstetrics,
  • Neonatology (as an option for a qualification visit as part of delivery packages)
  • Anaesthesiology (as an option for a qualification visit as part of delivery packages)
  • Bariatrics,
  • Men’s Medicine,
  • Hoslistical consultations,
  • Urology,
  • Cardiology,
  • Diabetology,
  • Dietetics,
  • Adult Hematology,
  • Children’s hematology,
  • Endocrinology

All patients who need medical consultation in these areas are encouraged to contact the hospital infoline at +48 500 900 900. Our consultants will help you to plan and receive such a consultation.

Please note: visits are available only to patients using the telephone number with the area code for Poland (+48).

12. Will I get a presc.ription from the doctor during a telemedical consultation?

Yes. During the remote consultation, your doctor will provide you with advice, issue an e-Presc.ription or recommend a personal visit to a healthcare centre (if necessary).

13. Can I make an appointment for diagnostic test at Medicover Hospital?

We are currently conducting the following diagnostic tests:

  • pregnancy ultrasound,
  • ultrasound,
  • computed tomography,
  • magnetic resonance imaging,
  • endoscopic examinations.

The method of CT and MRI examinations is adapted to current sanitary and epidemiological guidelines in order to ensure maximum safety for our patients and personnel. Consequently, the date of some diagnostic tests may be changed and we will inform you about it by telephone. The patients with referrals for such diagnostic tests may make an appointment by calling us at +48 500 900 900. Please come for your diagnostic test without an accompanying person.

14. I have an appointment at the hospital consultation centre – will this visit take place as planned?

At present, you may book and have a personal visit to the centre only in the fields of Surgery, Vascular surgery, Gynaecology, obstetrics, Neonatology, Anaesthesiology, Bariatrics, Men’s Medicine, Holistic consultation, Urology, Orthopedics, Laryngology, Ultrasound (pediatric, adult, orthopedic, endometriosis)Consultations with doctors of other specialties have been suspended until further notice. All patients whose appointments cannot be completed will be informed about proposals for new dates of their examinations and consultations. If you have an appointment and have not yet received any details from us, please contact our helpline at +48 500 900 900. For all services that are available, please come to the centre without an accompanying person.

15. I have a Medicover subsc.ription – can I use outpatient emergency services?

No – in this situation, all orthopaedic, internal medicine and paediatric consultations available so far within the framework of outpatient emergency services have been suspended. In cases of sudden orthopaedic injuries and life-threatening conditions, please contact Medicover Hotline at +48 500 900 999. Patients with flu or cold symptoms or a suspected coronavirus infection are asked to stay at home and make an appointment with a Medicover doctor by telephone using the Medicover OnLine app or, alternatively, to contact an internal medicine doctor or paediatrician for a telemedical advice at +48 500 900 510.

OBSTETRICS - QUESTIONS AND ANSWERS

1. Are the patients on the maternity ward safeguarded?

Patients in the maternity ward at Medicover Hospital stay in single rooms with access to personal bathrooms. The rooms are equipped with antibacterial gels and regularly disinfected, and any contact between patients is limited as much as possible. Every person entering the hospital - both patients and staff - goes through a double triage, i.e. an initial epidemiological health assessment. We understand that no one can replace a loved one, but our midwives take very good care of our expected mothers, ensuring their safety, comfort and well-being.

2. Is it possible to have childbirth at Medicover Hospital?

Yes, at Medicover Hospital it is possible to have a childbirth – either natural labour or Caesarean section. Since 25 May 2020, the possibility to attend the childbirth for one accompanying person has been resumed, the partner may also stay with mother and child in the ward – however, any visits to hospital patients are still not allowed. To learn more about family births, please check https://porody.medicover.pl/en/covid-19-important/childbirth/. For more details, please call the hospital hotline at +48 500 900 900.

3. Why isn’t a pregnant woman allowed to enter the examination in the hospital with an accompanying person?

According to the recommendations of the Ministry of Health, the Chief Sanitary Inspector and national consultants in the field of obstetrics, gynaecology and perinatology of 20 March 2020, any visits to hospital wards have been suspended. This objective of this decision is to reduce the possibility of spreading the COVID-19 infection as well as to minimise the transmission of the virus in the environment.

4. May an accompanying person stay with a woman during childbirth?

Yes, a woman can be accompanied by one person during childbirth. Entering the hospital ward is possible upon reliable completion and signing an epidemiological survey as well as compliance with the rules of the ward. To find out more about the terms and conditions of attending the birth, please speak with our consultant – the hotline number is +48 500 900 900.