Telephone medical advice

What if you do not have an access to the Internet but still need to contact a Medicover doctor? Or maybe it would be just more convenient to talk than type? Now we have a solution for you: Telephone Medical Advice.

Telephone Medical Advice is available every day from Monday to Friday from 7 p.m. to midnight, on Saturdays from 2 p.m. to midnight, and on Sundays from 8 a.m. to midnight. The medical advice is provided by family care doctors – just call 500 900 510.

The scope of services:
As a part of the Telephone Medical Advice services, patients can obtain the medical advice of general practitioners or paediatricians in the following cases:

  • cold, fever, cough;
  • abdominal pain, vomits, fever;
  • urinary infections;
  • rash;
  • preventive care;
  • discussing examination results;
  • advice concerning administration of medicines.

In medically justified cases, a doctor can also issue a referral for diagnostic examinations, laboratory tests or consultations available at Medicover Centres.

Each telephone conversation is recorded and added to the patient’s digital medical documentation.

Monday to Friday: from 7 a.m. to midnight
Saturdays: from 8 a.m. to midnight
Sundays: from 4 p.m. to midnight

How to use the service:
In order to use the Telephone Medical Advice, please call 500 900 510.
Before the first consultation, please make sure to read the Terms of Use of the Telephone Medical Advice and accept these terms and conditions.

Before the visit please make sure to read the Terms of Use of the Telephone Medical Advice No. 1/2017 available at MediStore and accept these terms and conditions.

This service is only available in Polish.