Table of contents

More than a visit

The purpose of Medicover is keeping our patients at the best of their health. This means that we not only provide timely and coordinated medical aid when you get ill, but we also suggest appropriate prophylactic measures when you are well, to keep you healthy.

We offer some unique solutions when it comes to medical aid, such as OnLine and Phone Consultations.

In order to facilitate your access to all of our services, we have prepared this guide. By reading it, you may learn how best to act in various circumstances to receive appropriate help.

 

Medical advice

Check how you can obtain assistance depending on the medical problem than bothers you. We offer you a variety of ways to obtain your medical advice, ensuring health safety and comfort of use.

Sudden life-threatening situations, e.g. loss of consciousness, dyspnoea (difficulty in breathing), convulsions, acute retrosternal pain

Medicover recommends!

  • Find out more about how to administer first aid Find out more >>
  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember that Home visits and Medicover Ambulance interventions are performed in the area of providing health care services - check the area.

Injuries and burns

Medicover recommends!

  • Find out more about how to administer first aid Find out more >>
  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember! By calling the Hot Line Medicover, you can also book home visits. Home visits and Medicover Ambulance interventions are performed in the area of providing health care services - check the area.

Common colds and infections, e.g. sore throat, diarrhoea, urinary tract infection

Medicover recommends!

  • Homemade solutions for colds Find out more >>
  • Use online consultation with your physician and obtain medical advice
  • Book an appointment online with your general practitioner (GP) or personal doctor Find out more >>
  • Call the Customer Service Centre at 500 900 500 and book your appointment
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Chronic diseases and specialist care, e.g. hypertension and heart diseases, asthma, allergy, thyroid diseases

Medicover recommends!

  • Check out the information about thyroid diseases Thyroid diseases >>
  • Book an appointment online with your personal doctor Find out more >>
  • Ask your personal doctor a question. If your physician decides that there are medical indications, s/he will refer you to relevant specialists for consultation
  • Book an appointment with the specialist you are taken care of by. If your health requires permanent specialist care, we ensure continuous treatment by the same specialist Find out more >>
  • Ask a question to the specialist you are taken care of by
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal doctor or specialist
  • You can also use online consultation with your physician
  • If you need a presc.ription, order an e-presc.ription for your regular medications
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

New symptoms of unknown origin, e.g. malaise, headaches, stomachaches

Medicover recommends!

  • How can I cope with migraine How can I cope with migraine >>
  • Use online consultation with your physician and obtain medical advice and referrals to additional examinations (if any)
  • Ask your personal doctor a question to get medical advice and hints concerning further procedures
  • Book an appointment online with your personal doctor Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and book your appointment
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

The motor system e.g. backache, muscular and osteoarticular pains, tendinitis (inflammation of tendons)

Medicover recommends!

  • How to avoid backache How to avoid backache >>
  • Use online consultation with your physician and obtain medical advice
  • In case of backache, book an appointment online with your personal doctor, who will assess the cause and order further procedures Book your appointment >>
  • In the case of pain in your wrist, elbow, shoulder, ankle, knee and hip, book an appointment online to our Musculoskeletal Clinic Book your appointment >>
  • In the case of other problems with your motor system, book an online appointment with your orthopaedist Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal doctor or orthopaedist
  • In case of sudden injury or sudden, severe backache, call the Medicover Hot Line at 500 900 999

Gynaecological care

  • Use online consultation with our midwife and obtain medical advice Obtain advice >>
  • Book an appointment online with your personal gynaecologist Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal gynaecologist
  • Ask a question to your personal gynaecologist and obtain advice Ask a question >>
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or your personal gynaecologist
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Pregnancy management

Medicover recommends!

  • How to eat properly during pregnancy Diet in pregnancy >>
  • Book an appointment online with your personal gynaecologist. Choose the specialisation: “Gynaecologist - management of pregnancy” Book your appointment >>
  • You can also ask a question to your personal gynaecologist Ask a question >>
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal gynaecologist
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or your personal gynaecologist
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Eye diseases

Medicover recommends!

  • How can I cope with conjunctivitis Conjunctivitis >>
  • Book your ophthalmology appointment online Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and book your ophthalmological appointment
  • You can also ask a question to the ophthalmologist you have had an appointment with Ask a question >>
  • If your physician prescribed you a fundoscopic examination, schedule a „fundoscopic examination” appointment. The examination involves administration of eye drops that impair visual acuity and make it impossible to drive vehicles Book your appointment >>
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Skin diseases

Medicover recommends!

  • How to enjoy safe sunbathing Enjoy safe sunbathing >>
  • Use online consultation with your dermatologist and obtain medical advice. You can send a photo of your skin lesion to the physician, which will make it easier to determine the procedure Obtain advice >>
  • Book your dermatological appointment online Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and book your dermatological appointment
  • You can also ask a question to the dermatologist you have had an appointment with Ask a question >>
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Home visits

  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember Home visits and Medicover Ambulance interventions are performed in the area of providing health care services - check the area.

 

Preventive care

Appointment with a physician

  • Ask your personal physician a question. If your physician finds that there are valid medical reasons to do so, you will be referred for appropriate tests to be performed before seeing a doctor Ask a question
  • Schedule an appointment with your personal physician through Medicover OnLine Schedule an appointment
  • Call the Medicover Customer Service Centre at 500 900 500 and schedule an appointment with your personal physician

Preventive vaccinations - adults

  • Schedule an appointment through Medicover OnLine with your personal physician, select "General physician - vaccination" or "Family medicine - vaccination" Schedule an appointment 
  • Call the Medicover Customer Service Centre at 500 900 500 and schedule an appointment for a vaccination

Preventive medical examinations and vaccinations for children

Important! Schedule an appointment with a "paediatrician for healthy children"

  • Schedule an appointment with your child’s personal paediatrician or any other paediatrician through Medicover OnLine Schedule an appointment 
  • Call the Medicover Customer Service Centre at 500 900 500 and schedule an appointment with your child’s personal physician or a paediatrician

How to prepare for tests/health advice

  • Consult a doctor on-line and obtain medical advice (Service availabale only in Polish) On-line consultation 
  • Call the Medicover Customer Service Centre at 500 900 500 and ask to speak with the nurse (the care coordinator), who will provide you with all the necessary information

Results of tests and desc.riptions

Important! The test results are uloaded to Medicover OnLine automatically after 8 p.m. on the day of their completion. The doctor will comment on the results on their next day at work. You may collect hard copies of the results from any Medicover Centre. Before you come to collect the results, call the Medicover Customer Service Centre and confirm that they are already available.

  • Click the ‘Browse results’ tab to see your results and doctor’s comments Browse the results
  • Should you have additional questions, please ask the doctor who ordered the test Ask a question
  • You can also consult a doctor on-line and ask for an interpretation of your results (the service is available in Polish only) On-line consultation
  • You can also call the Medicover Customer Service Centre at 500 900 500 and ask to speak with the nurse (the care coordinator) to talk about the test results.

 

Test results and desc.riptions

When will the test results be ready?

Test results are available through the Medicover OnLine app automatically after 20:00 on the day they are received. The doctor comments on the results on his/her first working day after the results come in.

  • Go to the "Test results" tab and view your results and the doctor's comment Test results >>
  • If you have any questions, you can ask the doctor who ordered the test/examination. Ask a doctor >>
  • Alternatively, you can consult your doctor online and ask for interpretation of the results. Chat with doctor >>

Note! Only the desc.riptions of your ultrasound and X-ray results are available through the Medicover OnLine app. You can collect your X-rays and ultrasound images at the Medicover Centre where the examination was performed.

Some specialist tests cannot be booked through the Medicover OnLine app so their results will not be available online.

List of tests not available through Medicover OnLine:

  • neisseria gonorrhoeae - culture
  • HIV 1/HIV 2 antibodies
  • syphilis serology (VDRL)
  • FTA syphilis diagnosis
  • syphilis serology - USR
  • syphilis serology – FTA-ABS
  • HIV 1/HIV 2 antibodies by Western Blot method
  • HIV - PCR qualitative test
  • HIV - PCR quantitative test
  • anti-HIV bodies with p24 antigen COMBO test

Test results with a referral to an external healthcare centre may also not be available through Medicover OnLine.

Important! You may collect the original test results at any Medicover Centre. Before you collect them, please call the Customer Contact Centre at +48 500 900 500 and confirm that the results are available.

 

Referrals, presc.riptions, other

Referrals for tests and examinations

Remember! We only perform examinations for valid medical reasons. It is necessary to see a doctor to obtain a referral for an X-ray, CT or MRI scan.

  • Consult a doctor on-line and ask for a referral (the service is available in Polish only) On-line consultation 
  • Ask your personal physician or a primary care doctor a question about the referral Ask a question 
  • Call the Medicover Customer Service Centre at 500 900 500 and ask to speak with the nurse (the care coordinator) or a doctor
  • Schedule an appointment with your personal physician or a primary care doctor through Medicover OnLine Schedule an appointment 
  • Call the Medicover Customer Service Centre at 500 900 500 and schedule an appointment

Presc.riptions

Remember! You can order a presc.ription for regularly taken medication last prescribed by the doctor on an appointment made in the previous 12 months.

  • Order a presc.ription through Medicover OnLine 
  • Call the Medicover Customer Service Centre at 500 900 500 and order the presc.ription

Dosage/symptoms during use

  • Consult a doctor on-line and ask about the dosage or side effects of drugs (the service is available in Polish only) On-line consultation
  • Ask the doctor who prescribed your medication a question and receive information about it Ask a question 
  • Call the Medicover Customer Service Centre at 500 900 500 and ask to speak with the nurse (the care coordinator) or a doctor

Medical certificates

Remember! Medical certificates are issued only on appointments

  • Schedule an appointment with your personal physician or a primary care doctor through Medicover OnLine Schedule an appointment 
  • Call the Medicover Customer Service Centre at 500 900 500 and schedule an appointment with your personal physician or a primary care doctor