Delivery of occupational medicine services in the epidemic situation

Dear Client,
despite the exceptionally difficult situation related to the epidemic in Poland, we spare no effort to carry out preventive occupational medicine examinations on an ongoing basis. We are aware of our responsibility and, consequently, we implement further actions in order to be able to fulfil our obligations and guarantee the continuity of issuing occupational medicine certificates.

We also would like to ensure that there is no risk that an employee does not receive his or her medical certificate on time and cannot work for this reason.

Taking into account the recommendations of the Chief Sanitary Inspector, the Ministry of Health and the Institute of Occupational Medicine regarding the organisation of work and preventive procedures at healthcare facilities, we would like to inform you that until 10 April 2020 we will carry out preventive occupational medicine examinations according to the following rules:

     1. The preventive occupational medicine examinations will be provided for:

  • persons with the expiry date of their certificates before 10 April 2020;
  • persons referred for preliminary examinations;
  • persons referred for control examinations.

For the sake of the health and safety of our patients as well as for the protection of our staff, we will perform these examinations only for those who pass the medical interview before entering the premises of a Medicover centre.

     2. For your convenience as well as for the smooth delivery of the services, we accept scanned referrals for preventive occupational medicine examinations. Please contact the Occupational Medicine Hotline +48 500 900 700 in order to receive an e-mail address to which your scanned referral should be sent. The above rule is valid until 30 April 2020.

     3. We would like to use this opportunity to remind you that in order to make an appointment for the examination you need to call the Occupational Medicine Hotline +48 500 900 700. Our consultants work Monday through Friday 08:00-20:00. The clients who use their dedicated hotline numbers can use them to arrange their preventive occupational medicine examinations, too.

     4. At some of our partner facilities, due to the shortage of medical personnel and/or top-down decisions of local provincial occupational medicine centres it may be impossible to perform occupational medicine examinations at some specific dates. Please call the facility each time before coming for your appointment and confirm the availability of the service. The contact details can be found on our website:

     5. If it is not possible to carry out an occupational medicine examination at a partner facility (regardless of the cause), and at the same time it is necessary to perform this examination due to the reasons specified in point (1), please contact the Occupational Medicine Hotline +48 500 900 700. We will help you to arrange an examination at another facility or another town.

     6. If, despite all efforts on our part, we fail to find a satisfactory solution as to the location and date of your occupational medicine examination, we will reimburse the costs of examinations outside Medicover network.

At the same time, we would like to inform you that we are expecting a decision of the government shortly. It will specify the rules of providing occupational medicine examinations and tests in an epidemic situation. At the press conference on 16 March 2020, Deputy Minister Janusz Cieszyński informed that the problems with occupational medicine will be solved in a rescue package for businesses which is being worked on by the government.

As soon as the government issues appropriate recommendations, we will adjust our occupational medicine procedures. We will also keep you informed about further developments.


At the moment, we would appreciate it if you could refer your employees to occupational medicine prevention examinations only in situations when this is absolutely necessary.

We would appreciate it if these examinations are not attended either by persons who have returned from abroad in the last 14 days or have been staying in the region where the transmission of SARS-CoV-2 coronavirus is active, or individuals who are under quarantine, or any persons who are staying in Poland but have had contact with infected individuals or exhibit symptoms of respiratory tract infections (in particular higher body temperature, cough, rhinitis, dyspnoea, excessive sweating, chills, muscle pains, breathing difficulties, and general weakness).

We recommend that people at risk of the coronavirus infection should postpone their visits to later dates – and follow the guidelines as well as stay at home.

The Medicover Team

Date added 24.03.2020
Data ostatniej aktualizacji 24.03.2020