For patients treated at Medicover Centres

Welcome to Medicover!

We are very pleased to welcome you as our new patient. We know that as a new patient you may have many questions about our services. For your convenience, we have prepared an information packet where you will find answers to various questions and find out more about our offer here at Medicover.

Start by watching our short video guide that will show you how to use Medicover services.

Here is the link to the "Welcome to Medicover" video:

How and where can I book my appointment?

To book an appointment at Medicover Centre:

  • Use the Medicover Online system– link to Patient Portal (What can I do on the Medicover Online Patient Portal and the Medicover Mobile Application?
  • Call Customer Care Centre at 500 900 500

For a list of available Medicover Centres and partner facilities along with their addresses, hours of operation and services offered - click here 

How can I cancel my appointment at Medicover Centre?

You can cancel your appointment:

  • using the Medicover OnLine application (Appointments and consultations >> Cancel an appointment 
  • texting 'NO' to 500 100 808
  • replying to the appointment reminder email
  • calling the Customer Care Centre at 500 900 500

Where can I get help for the flu or a cold?

Cold, flu? Vomiting, diarrhoea? Need an urgent consultation? Use the Medicover Express service to book urgent, even same-day appointments.

Find out more:

How to use our appointment services?

Booking an appointment

If you have a healthcare package in Medicover: you can schedule your appointment via Medicover OnLine, the mobile application or by telephone at 500 900 500.
If you have not got medical care in Medicover: you can buy your appointment at MediStore.

An appointment at selected Medicover Centre

The current list of Centres that offer the Medicover Express service can be found below

An interview with a nurse

A nurse will invite you to the doctor’s office and take your medical history.

Medical examination

After the history has been taken, the physician will examine you and order relevant treatment.

 

What can I do at the Medicover Online Patient Portal and the Medicover Mobile Application?

 

 

How can I receive assistance in emergency situations?

In case of a emergency contact the Medicover HotLine at

500 900 999 

Medicover HotLine is a 24/7 medical hotline where dispatchers assist with the following:

  • providing information on the closest medical facility where the patient can receive help in an emergency situation
  • coordinating ambulance dispatch in cases of sudden illness or accidents
  • referring for consultation with emergency services physician
  • arranging home visits of emergency services internists or paediatricians, as well as nursing visits to perform procedures ordered by a Medicover physician

Medical dispatchers are available 24 hours a day, 7 days a week

How can I receive a consultation without leaving home? – Telemedicine services

During telemedicine consultations (via phone or Internet) patients may receive advice in the following areas:

  • colds, fever, cough
  • abdominal pain, vomiting, fever
  • urinary tract infections
  • rashes
  • health prophylaxis
  • other health problems
  • ordering tests and consultations available at Medicover Centres provided there are medical indications
  • discussion of test results
  • medication advice

E-visit:

Chats with doctors are available through the full version of Medicover OnLine.

You can log in to the full version of the system by entering your Medicover card number and an eight-digit individual password (collected at the reception desk of any Medicover Centre, which is changed by the user after the first login).

Before your first consultation, please read and accept the Medicover Telemedical Advice Terms and Conditions.

Opening hours:

M-F: 7.00-24.00

Sat-Sun: 16.00-24.00

Telephone Medical Advice

Telephone advice is provided by family physicians (internists, paediatricians, family medicine doctors). They are available Monday through Friday from 7:00 am to midnight, Saturdays from 2:00 pm to midnight, and Sundays from 4:00pm to midnight.

Simply call 500 900 510.

What is the fastest way to get help for various health issues?

Refer to the infographics to learn how to get help for various health problems.

What is the fastest way to get help for various health issues?

Refer to the infographics to learn how to get help for various health problems.

Where can I access benefit information?

Log on to Medicover OnLine at mol.medicover.pl and from the top menu choose My Profile, then Card Coverage. Enter the type of service you are interested in and check whether it is covered by your medical care plan. If your medical care plan is provided by your employer, you can also obtain information on the scope of services and general conditions from your employer.

How can I book Occupation Medicine examinations?

After receiving a referral from your employer, call 500 900 700 and make an appointment for tests and consultations. During the call you will be asked for the following information:

  • Name of your workplace
  • Workplace exposures
  • Job title
  • Preferred date and location for the examination

Be sure to arrive on time for your appointment and bring 3 copies of the original referral.

Important telephone numbers

500 900 510 – Telephone Medical Advice

500 900 999 – Urgent medical assistance (Medicover Hot Line)

500 900 500 – Customer Contact Centre

500 900 700 – Occupational Medicine Infoline