Table of contents

Check how you can obtain assistance depending on the medical problem than bothers you. We offer you a variety of ways to obtain your medical advice, ensuring health safety and comfort of use.

Sudden life-threatening situations, e.g. loss of consciousness, dyspnoea (difficulty in breathing), convulsions, acute retrosternal pain

Medicover recommends!

  • Find out more about how to administer first aid
  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember! Home visits and Medicover Ambulance interventions are performed in the area of providing health care services

Injuries and burns

Medicover recommends!

  • Find out more about how to administer first aid
  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember! By calling the Hot Line Medicover, you can also book home visits. Home visits and Medicover Ambulance interventions are performed in the area of providing health care services

Common colds and infections, e.g. sore throat, diarrhoea, urinary tract infection

Medicover recommends!

  • Homemade solutions for colds
  • Use online consultation with your physician and obtain medical advice
  • Book an appointment online with your general practitioner (GP) or personal doctor
  • Call the Customer Service Centre at 500 900 500 and book your appointment
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Chronic diseases and specialist care, e.g. hypertension and heart diseases, asthma, allergy, thyroid diseases

Medicover recommends!

  • Check out the information about thyroid diseases Thyroid diseases >>
  • Book an appointment online with your personal doctor
  • Ask your personal doctor a question. If your physician decides that there are medical indications, s/he will refer you to relevant specialists for consultation
  • Book an appointment with the specialist you are taken care of by. If your health requires permanent specialist care, we ensure continuous treatment by the same specialist
  • Ask a question to the specialist you are taken care of by
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal doctor or specialist
  • You can also use online consultation with your physician
  • If you need a prescription, order an e-prescription for your regular medications
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

New symptoms of unknown origin, e.g. malaise, headaches, stomachaches

Medicover recommends!

  • How can I cope with migraine
  • Use online consultation with your physician and obtain medical advice and referrals to additional examinations (if any)
  • Ask your personal doctor a question to get medical advice and hints concerning further procedures
  • Book an appointment online with your personal doctor
  • Call the Customer Service Centre at 500 900 500 and book your appointment
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or a physician.
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

The motor system e.g. backache, muscular and osteoarticular pains, tendinitis (inflammation of tendons)

Medicover recommends!

  • How to avoid backache
  • Use online consultation with your physician and obtain medical advice
  • In case of backache, book an appointment online with your personal doctor, who will assess the cause and order further procedures
  • In the case of pain in your wrist, elbow, shoulder, ankle, knee and hip, book an appointment online to our Musculoskeletal Clinic
  • In the case of other problems with your motor system, book an online appointment with your orthopaedist
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal doctor or orthopaedist
  • In case of sudden injury or sudden, severe backache, call the Medicover Hot Line at 500 900 999

Gynaecological care

  • Use online consultation with our midwife and obtain medical advice
  • Book an appointment online with your personal gynaecologist
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal gynaecologist
  • Ask a question to your personal gynaecologist and obtain advice
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or your personal gynaecologist
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Pregnancy management

Medicover recommends!

  • How to eat properly during pregnancy
  • Book an appointment online with your personal gynaecologist. Choose the specialisation: “Gynaecologist - management of pregnancy”
  • You can also ask a question to your personal gynaecologist
  • Call the Customer Service Centre at 500 900 500 and schedule an appointment with your personal gynaecologist
  • You can also call the Customer Service Centre at 500 900 500 and request a contact with a nurse (healthcare coordinator) or your personal gynaecologist
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Eye diseases

Medicover recommends!

  • How can I cope with conjunctivitis
  • Book your ophthalmology appointment online Book your appointment >>
  • Call the Customer Service Centre at 500 900 500 and book your ophthalmological appointment
  • You can also ask a question to the ophthalmologist you have had an appointment with
  • If your physician prescribed you a fundoscopic examination, schedule a „fundoscopic examination” appointment. The examination involves administration of eye drops that impair visual acuity and make it impossible to drive vehicles
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Skin diseases

Medicover recommends!

  • How to enjoy safe sunbathing
  • Use online consultation with your dermatologist and obtain medical advice. You can send a photo of your skin lesion to the physician, which will make it easier to determine the procedure
  • Book your dermatological appointment online
  • Call the Customer Service Centre at 500 900 500 and book your dermatological appointment
  • You can also ask a question to the dermatologist you have had an appointment with
  • In case of sudden deterioration of health, call the Medicover Hot Line at 500 900 999

Home visits

  • Call the Medicover Hot Line at 500 900 999

Important! The Hot Line dispatchers indicate places where patients can receive help in emergency, decide about ambulance interventions and arrange home visits. Medicover Hot Line is available for you day and night – seven days a week.

Remember! Home visits and Medicover Ambulance interventions are performed in the area of providing health care services