Can I use my medical care plan anywhere in Poland and abroad?

In Poland:

If you have an active Medicover healthcare package, you can use Medicover centres specified on this page.

Abroad:

If you have an active Medicover healthcare package, you can also use Medicover centres outside of Poland. Please note: patients with individual healthcare packages and company packages valid only for the medical network centres cannot use Medicover centres located abroad.

If your package includes Travel Insurance, you can also use other emergency medical help abroad.

How can make a claim with the Travel Care package?

If a sudden illness or accident occurs, the Insured should contact Assistance Centre
at +48 22 483 39 70 (for speakers of Polish and/or English).

In the event of refundable damage which could constitute the basis of a claim covered by the Insurance Policy or casualty insurance, you should immediately inform the insurance company in writing at:

Departament Likwidacji Szkód [Claims Department]
Colonnade Insurance S.A. Oddział w Polsce
Marszałkowska 111, 00-102 Warszawa
tel. +48 22 528 51 00, fax +48 22 528 52 52

All required certificates and information should be provided in the format specified by the insurer. The costs of obtaining and delivery of the documents shall be borne by the claimant.

Detailed scopes and insured sums of Colonnade Insurance for card owners (Blue Prestige, Silver, Golden, Platinum) are specified at Medicover OnLine website – please consult the “Scope of the Care” tab.

Should you have any questions concerning the scope of insurance, please contact Medicover Customer Care Centre at +48 500 900 500 or e-mail us at dok@medicover.pl.

Where can I find the current list of Medicover centres and partner facilities?

The current list of Medicover centres and partner facilities is available on this page

Where can I find driving directions to a Medicover centre?

The current list of Medicover centres and partner facilities is available on this page.

Select a centre and click its name. You will be redirected to a page with information on the selected centre, including a map with driving directions.

How can I contact a selected Medicover centre directly?

You can contact Medicover centres by calling Customer Care at 500 900 500.

Customer Care working hours:

  •  from Monday to Friday - between 7 a.m. and 9 p.m.
  •  Saturdays, Sundays and bank holidays - between 8 a.m. and 6 p.m.

If you have a Medicover healthcare package, you can use our convenient Medicover OnLine application at mol.medicover.pl.

In case of an emergency, please call our 24-hour Hot Line Medicover Emergency service at 500 900 999.

How can I check the range of services offered at a Medicover centre or at a partner facility?

The current list of medical services offered at Medicover centres and the medical network centres is available on this page.

Select a centre and click its name. You will be redirected to a page with information on the selected centre.

What kind of help can I get outside of the opening hours of Medicover centres?

In case of an emergency, please call our 24-hour Hot Line Medicover Emergency service at 500 900 999.