How to get medical consultation online?

You can get an online consultation quickly, conveniently and without leaving your home by chatting with your doctor or by asking your doctor a question through the "Ask a doctor" feature.

To get medical advice from a Medicover doctor, log on to the Medicover OnLine app (mol.medicover.pl).

A Medicover doctor will advise you on:

  • colds, fevers, coughs;
  • stomach aches, vomiting, fever;
  • urinary tract infections;
  • rashes;
  • health prevention;
  • other health problems.

In addition, during the chat, the doctor may:

  • order tests or examinations and refer you to a specialist if there are medical indications;
  • discuss your test results;
  • advise you on how to take your medication.

Through the chat feature you can contact the following specialists:

  • internist;
  • paediatrician;
  • allergist;
  • endocrinologist;
  • dermatologist;
  • travel medicine doctor;

The consultation provided via chat is saved and stored in your electronic medical records.

If you want to contact a doctor whom you visited and ask with a question regarding your health condition, treatment, or need for an examination or a visit, please use the "Ask a doctor" feature available in the Medicover OnLine app.

Availability:

From Monday to Friday: 7 a.m to midnight
Saturdays and Sundays: from 4 p.m to midnight

To use Online chats you need to be fully logged in to the Medicover OnLine system.

In order to be fully logged in, insert your Medicover card number (MRN) and the eight-digit individual password (you can obtain your password at the reception of any Medicover Centre; please make sure to change your password after logging in for the first time).

Before the first consultation, please make sure to read the Terms of Use of the Telephone Medical Advice and accept these terms and conditions.

Recommended browsers for a Chat with a doctor

We have prepared a list of browsers which will provide correct functioning of the Chat with a doctor. Before you start the chat or video connection, make sure you use on the of the browsers below:

> Windows

  • Chrome 78 or higher
  • Mozilla Firefox 68.9 or higher
  • Opera 65 or higher
  • Edge 44.18363 or higher
  • Edge Chromium 80.0.361 or higher

> Android

  • Chrome 78.0.3904 or higher
  • Mozilla Firefox 68.3.0 or higher
  • Opera 56.0.2780.51441 or higher
  • Samsung Internet 11.0 or higher

> MacOS

  • Safari 13.0 or higher

> iOS iPhone/iPad

  • Safari 13.0 or higher